How Buildium Helped Vantage Heights HOA During a Devastating Fire
公司规模
1-10
地区
- America
国家
- United States
产品
- Buildium
技术栈
- Cloud Storage
- Mass Email Capability
- Online Document Management
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Vantage Heights HOA is a homeowners association located in Colorado Springs, Colorado. The association is managed by a volunteer board, which includes members who are residents of the neighborhood. In 2009, Joan Grant, the treasurer of the Vantage Heights HOA board, was tasked with modernizing the association's operations by finding a technological solution that would provide easy access to information for all members and a user-friendly bookkeeping system. After researching various options, Joan discovered Buildium, a software solution designed for small volunteer homeowner associations. Buildium met the association's needs by offering board and member access as well as a comprehensive bookkeeping system. The Vantage Heights HOA has since relied on Buildium to manage their operations and maintain communication with their members.
挑战
On June 23, 2012, a fire erupted in the foothills of Colorado Springs. Though the fire was three miles and two canyons away from the Vantage Heights neighborhood, residents were evacuated and informed to take belongings for 72 hours as a precaution. Residents believed they would all be back in their homes soon because the focus of the fire were homes in a neighborhood up in the foothills. On June 26, a perfect storm of conditions hit between a thunderstorm to the west, high winds, and flame. Unexpectedly, the fire jumped the two canyons and then with the energy from the thunderstorm, blew the inferno down into the Vantage Heights area, consuming 347 homes and killing two people. Areas that weren’t in danger and not evacuated on the 23rd were engulfed in flames, and people fled with fire within range of their homes. Following the massive destruction of the neighborhood, some residents chose to rebuild and others sold their lots and moved to new locations.
解决方案
The Vantage Heights HOA membership was scattered to the winds after the fire. Seventeen of their 30 homes were totally destroyed by the fire. People stayed with friends, with family, at hotels … wherever they could find a place. With Buildium and the capability to mass email, they were able to start communicating with their membership. They sent out notices regarding upcoming meetings for those affected by the fire, with requests about what could be done to facilitate the rebuild process. They also used the bulletin board -- members began posting information about debris and foundation removal, upcoming events, insurance information, etc., that was of immediate concern in the aftermath of the fire. With Buildium, the Vantage Heights HOA had all of their documents stored online, as well as their membership information and finances. Their paperwork was destroyed, but that didn’t matter as all had been scanned and saved. Those who lost their homes were refunded checks for services they wouldn’t need, such as trash removal. Also, some members chose not to rebuild and needed dues information for closing. Buildium’s online access to all HOA documents and records allowed them to focus on helping the membership recover and rebuild.
运营影响
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