Honeywell Vocollect Voice Enhances Order Accuracy and Customer Satisfaction for Jordano’s, Inc.
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Vocollect VoiceLink Enterprise Connector
- Vocollect SR-20 Wired Headsets
- Vocollect SRX Wireless Headsets
- Vocollect T5 Mobile Devices
- Vocollect SRX2 Wireless Headsets
技术栈
- Voice Technology
- RF Network
- Speech Recognition
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 远程监控系统
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 食品与饮料
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 预测性维护
- 资产跟踪
- 仓库自动化
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
Jordano’s, Inc. is a family- and employee-owned food service and beverage distribution company based in the United States. Serving approximately 1,700 customers in central and southern California, Jordano’s has a rich 98-year history of commitment to quality and customer service. Originally founded as a grocery chain, the company transitioned to distribution in the 1970s and now boasts annual sales exceeding $142 million. With over 205 employees, Jordano’s operates primarily through its 100,000-square-foot distribution center in Santa Barbara, California, processing upwards of 14,000 SKUs six days a week across three shifts.
挑战
Jordano’s, Inc. faced the challenge of maintaining high order accuracy and customer satisfaction while complying with growing governmental regulations for food safety and traceability. The company’s existing double paper label processes were outdated and needed modernization to handle the increasing complexity of order fulfillment. Director of Operations Dennis Merchant recognized the need to improve accuracy levels in their 100,000-square-foot distribution center in Santa Barbara, California. The company sought a solution that could enhance operational performance and ensure perfect orders to maintain a competitive edge.
解决方案
Jordano’s, Inc. partnered with BFC and Honeywell to implement Vocollect voice solutions to modernize their order fulfillment processes. The deployment began cautiously, starting in the freezer section, then moving to the cooler, and finally to dry goods. The Vocollect voice technology, including the Vocollect VoiceLink Enterprise Connector, SR-20 Wired Headsets, SRX Wireless Headsets, and T5 Mobile Devices, was chosen for its proven results in the grocery and food distribution sectors. The implementation also involved reevaluating the RF network to address any dead spots, ensuring smooth operation. Recently, Jordano’s tested Honeywell’s freezer-certified Vocollect SRX2 wireless headsets, which provided excellent speech recognition quality, lighter weight, and easier maneuverability in the freezer section. The ability to share headsets across shifts reduced the number of batteries needed, resulting in significant cost savings. Employees appreciated the improved process and enjoyed working with the new technology.
运营影响
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