实例探究 > HON and Ruan: A Synergistic Partnership in Logistics and Transportation

HON and Ruan: A Synergistic Partnership in Logistics and Transportation

公司规模

1,000+

地区

America

国家

United States

产品

HON Office Furniture
HON Chairs
HON Desks
HON Workstations
HON Storage Units

技术栈

Logistics Analytics
Fleet Management Systems
Transportation Management Systems

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Customer Satisfaction
Digital Expertise
Productivity Improvements

技术

分析与建模 - 预测分析
应用基础设施与中间件 - 数据交换与集成
功能应用 - 车队管理系统 (FMS)

适用功能

商业运营
物流运输

用例

车队管理
预测性维护
过程控制与优化
供应链可见性(SCV)

服务

系统集成
测试与认证
培训

关于客户

HON is a prominent office furniture manufacturer headquartered in Muscatine, Iowa. Since its inception in 1947, HON has been a category leader in the office furniture industry, known for its durable and ergonomic products. The company's product line includes chairs, desks, tables, shelving, workstations, and storage units designed for maximum comfort, style, and adaptability. HON has built a reputation for innovation and quality, capturing the loyalty of businesses across America. The company has a long-standing relationship with Ruan Transportation Management Systems, which has played a crucial role in its logistics and distribution operations.

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挑战

HON, a leading office furniture manufacturer, faced challenges in maintaining its own shipping line and ensuring high customer satisfaction. The company needed a reliable transportation partner to handle logistics efficiently, reduce costs, and improve service quality. HON's unique relationship with Ruan Transportation Management Systems evolved over 30 years, leading to increased customer satisfaction, greater driver commitment, faster policy implementation, and lower overall costs.

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解决方案

HON invited Ruan to play an active role within its distribution and logistics departments, creating a seamless inter-corporate synergy. Ruan earned HON's trust by consistently delivering as promised and fulfilling small, unassigned areas of the contract relationship. Ruan's dedicated HON fleet made over 20,000 deliveries in 2010, maintaining an on-time delivery rate of 99.58%. Ruan drivers, who wear HON-branded clothing and drive HON-branded trucks, act as the frontline representatives of the HON brand. They offer superior consistency and reliability, ensuring back-up drivers and vehicles are always available. Ruan's high level of screening, training, and retention of its employees ensures that drivers are professionals in every sense of the word. The repeated interactions between Ruan drivers and HON customers illustrate the ongoing trust and mutual understanding between the two companies.

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运营影响

Ruan drivers are the most visible element of the HON/Ruan synergy, but the synergy runs much deeper between the two companies.
HON relies on Ruan's vast transportation resources, such as flatbed and brokerage services, to leverage other areas of business for parent company HNI and to run logistical analyses of new business opportunities.
Ruan's analytics and engineering have helped HON's transportation department identify several areas for improvement and opportunity, decreasing empty miles by 20%, increasing third-party usage, and synchronizing inbound and outbound loads.
Ruan personnel are frequently invited to internal meetings to provide insights and input when new programs, processes, and procedures are being reviewed and explored.
Ruan offers many intangible services that have made their inter-corporate relationship work well, such as sharing important information, ease of communication, and a positive, can-do attitude of their drivers and managers.

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数量效益