Hoffmann Group reduces sales reporting time by 60 minutes a day with Resco Mobile Sales
公司规模
1,000+
地区
- Europe
国家
- Germany
产品
- Resco Mobile Sales for Dynamics 365
技术栈
- Microsoft Dynamics 365
- Microsoft Exchange
- Google Maps
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 企业资源规划系统 (ERP)
适用功能
- 销售与市场营销
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
关于客户
Hoffmann Group, founded 101 years ago, is a family of companies active in the trade and manufacturing of professional quality tools and factory equipment. They also offer associated consultancy and services. As Europe’s market leader in the field of manufacturing tools, Hoffmann Group has a global presence in more than 50 countries with over 3500 employees. It offers more than 85,000 products from 500 of the world’s leading manufacturers. Hoffmann’s product portfolio includes hand tools, cutting tools, workstations, and storage options. The company is headquartered in Haberlandstraße 55 812 41 Munich Germany.
挑战
Before switching to Resco, the Hoffmann Group had been using Microsoft Outlook Client with a local SQL database, which had many limitations. The biggest one was the lack of offline functionality. Sales reps couldn’t efficiently synchronize data collected in the field. They could only do it in the evening, once they returned to their office or home. If they needed to quickly forward information, for example to the Inside Sales team, they had to make phone calls. Moreover, the synchronization process was slow – it took about 15 minutes to switch from offline to online mode and back, and even more if the Internet connection wasn’t strong enough. They soon realized they need a new mobile solution – one that allows sales reps to perform their tasks offline, right in the field. One that allows them to forward information in real time, leading to increased productivity. And one that would not only directly connect to their Microsoft Dynamics 365, but also integrate with Microsoft Exchange as well.
解决方案
After researching several possible solutions, the easy and user-friendly handling of the app made Resco Mobile Sales the ultimate solution for Hoffmann Group. The company’s system admins were also excited about the flexible customizing and administration capabilities of Woodford, as well as the direct Dynamics 365 integration. The customization of all entities used in Dynamics 365 and Resco was initially done by an implementation partner, Cosmo Consult, with whom they were working on the project at the time. Google Maps is integrated in the app to ensure efficient navigation, while the app’s Map view assists users in planning sales routes. By using the Calendar and Exchange integration, sales reps can easily add appointments and send invitations to their contacts.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Remote Monitoring & Predictive Maintenance App for a Solar Energy System
The maintenance & tracking of various modules was an overhead for the customer due to the huge labor costs involved. Being an advanced solar solutions provider, they wanted to ensure early detection of issues and provide the best-in-class customer experience. Hence they wanted to automate the whole process.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.
