HighJump 的定制集成可增强数据管理和活动跟踪
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 设备与机械
适用功能
- 物流运输
用例
- 大规模定制
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
HighJump 是一家专门提供供应链管理解决方案的全球软件公司。他们的服务迎合 3PL、仓库和物流生态系统。 HighJump 在全球拥有 10,000 多个客户，其中包括许多企业级客户，是供应链管理软件市场的领导者。他们的创新产品帮助他们在行业中占据一席之地。 HighJump 使用 NetSuite CRM 和 Hubspot 来跟踪他们的联系人和潜在客户，并管理他们的营销活动。他们的总部位于美国科罗拉多州约翰斯敦。
挑战
HighJump 是一家专注于供应链管理解决方案的全球软件公司，在管理和同步 NetSuite CRM 和 Hubspot 应用程序之间的数据方面面临着挑战。他们从网络表单和电子邮件活动等各种来源收集联系信息，这些信息根据收集位置流入这些应用程序。活动是在 Hubspot 中创建的，但响应是在 NetSuite 中映射的。这就需要 NetSuite CRM 和 HubSpot 之间的双向集成，以统一联系信息和活动更新。最初，数据同步是手动完成的，既费时又低效。由于支持不足且缺乏对集成的控制，使用较小供应商的集成工具来实现流程自动化的尝试被证明并不令人满意。
解决方案
为了应对这些挑战，HighJump 选择了 Celigo，因为其广受好评的支持团队及其对用户集成所有权的重视。 HighJump 团队在 Celigo 技术团队的支持下自行构建了 Hubspot-NetSuite CRM 集成。他们发现基于 Integrator.io 构建的集成可以根据他们的需求进行调整。最初，数据流抛出了很多异常，这些异常实际上是 Hubspot 和 NetSuite 之间的数据异常，例如重复记录。为了改善用户体验，这些怪癖被分为不同的类别。在 Celigo 的技术支持下，HighJump 的团队能够重新设计流程以满足这些需求，从而将错误减少了 90%。 HighJump 目前正致力于扩展 Integrator.io 的使用，将 Salesforce 与其其他系统集成。
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