Helping a National Memorial Manage Its Critical Operation Systems
公司规模
1,000+
地区
- America
国家
- United States
产品
- Bomgar’s Embassy feature
技术栈
- Virtual Environment
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 城市与自治市
适用功能
- 设施管理
用例
- 远程资产管理
服务
- 系统集成
关于客户
The National September 11 Memorial Museum is a significant institution in the United States, dedicated to documenting and exploring the events and impact of September 11, 2001. The museum is currently under construction and will be located within the archaeological heart of the World Trade Center site. The museum will feature 110,000 square feet of exhibition space, telling the story of 9/11 through multimedia displays, archives, narratives, and a collection of monumental and authentic artifacts. The museum relies heavily on numerous operation systems for its functioning, and its IT staff is tasked with ensuring the constant uptime and security of these systems.
挑战
The National September 11 Memorial Museum, located at the World Trade Center site, is a significant institution documenting the events of September 11, 2001. The museum relies on numerous operation systems for its functioning, and the IT staff needed a robust and secure remote support solution to ensure 100 percent uptime for these systems. The team of technicians in the Memorial’s IT department work in a virtual environment and knew it was necessary to deploy a remote support solution that enabled them to meet the demanding requirement of constant uptime while ensuring security.
解决方案
The Memorial’s IT department deployed Bomgar’s Embassy feature, a remote support solution that ensures secure and limited access for the dozens of vendors supporting the Memorial’s many operation systems. With Embassy, the Memorial’s IT team can establish accounts for each of the vendors and manage the settings and permissions to manage access within the Memorial’s network to the vendor’s system alone. Embassy also makes it possible to restrict the activities that can be performed. The solution also includes a recording feature that adds to the security of the environment. The Memorial’s free ticketing system supplier can easily access the system through Embassy, eliminating the need for multiple steps to establish a connection to the Memorial’s VPN and then remote from machine to machine to service them.
运营影响
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