医疗保健提供商利用 NETSCOUT 解决虚拟服务器环境中的影像应用程序速度减慢问题
公司规模
1,000+
地区
- America
国家
- United States
产品
- NETSCOUT vSTREAM Virtual Appliance
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
技术栈
- Virtual Server Environment
- Private Data Center
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 私有云
适用行业
- 医疗保健和医院
适用功能
- 维护
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
这家拥有百年历史的非营利性组织是美国领先的医疗保健提供商，为成员医院、医疗中心和团体诊所提供医疗保险和医疗保健服务，满足社区的需求。除了运营一级创伤中心和多家医院外，其 1,200 多名医生和 15,000 名全职员工每年在 40 多个专业领域为数百万入院和门诊患者提供卓越的护理，包括心脏病学、神经病学、骨科、肿瘤学等。他们将教学和研究作为其服务的基石，被视为一流的学术医疗中心。
挑战
该医疗机构遇到了放射学应用程序速度变慢的问题，影响了患者。医生和护士在调出心脏病图像时要等待长达 20 分钟。这些心脏病图像对于患者检查期间的评估和诊断至关重要。鉴于心脏病学实践的性质，几分钟可能意味着生死之间的差别。放射信息系统 (RIS) 利用 DICOM 协议（医学数字成像和通信）进行通信，负责文件传输、文档存储以及医生如何访问相关患者的正确放射图像。为了在几周内对问题进行分类，医疗机构的 IT 人员以及第三方供应商（包括应用程序提供商）进行了多次作战室通话。有时，每天有多达 20 人参加通话，试图查明问题的根源。由于每个供应商都试图证明不是他们所在的环境导致了速度变慢，因此浪费了大量时间。
解决方案
该医疗保健公司已在其私有数据中心、附属医院和医疗大楼中使用 NETSCOUT 解决方案。nGeniusONE 服务保障平台、各种 InfiniStreamNG 设备和 nGenius 3900 系列数据包流交换机已部署在私有云和医院位置，以实现可视性。放射科应用程序托管在私有云中的虚拟化服务器上，过去，该服务器缺乏可与整体服务保障监控解决方案互操作的可视性功能。网络运营建议实施 vSTREAM 虚拟设备来监控多个虚拟化放射科应用服务器中的线路日期，以将自适应服务智能™ (ASI) 智能数据发送到现有的 nGeniusONE 平台。从战略上讲，这为 IT 团队提供了全面、独立于供应商的端到端可视性和服务保障，以应对放射科等影响患者的服务。网络运营团队与应用程序团队合作研究了这个问题。 nGeniusONE 分析私有数据中心的 InfiniStreamNG 设备中的 ASI 信息后，IT 团队之前得出结论，网络不是问题的根源。利用 nGeniusONE 的 HL7（健康级别 7）服务监视器进行深入分析后，他们还排除了互操作性问题。
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