医疗保健 IT 成功案例：与网络和电信经理 Donald Lester 的快速问答
公司规模
1,000+
地区
- America
国家
- United States
产品
- OptiView XG
- TruView
技术栈
- Network Performance Monitoring
- Data Center Monitoring
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 网络与连接 - 网络管理和分析软件
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 远程资产管理
服务
- 系统集成
关于客户
Everett 诊所是一家拥有 2,200 名员工的医疗保健提供商，每年服务 307,000 名患者，就诊人数达 880,000 人次。诊所使用数据中心作为其中央站点，以便交付其应用程序。其主要系统之一是 Epic，这是一个用于维护电子健康记录的系统。该系统是一个庞大的多层应用程序套件，其中包括几个较小的应用程序，它们都在服务器之间来回传递，从不同来源收集数据请求并将响应反馈给临床和管理团队。这些服务器和应用程序的性能对于诊所提供患者护理的能力至关重要。
挑战
Everett 诊所面临着数据中心和网络性能方面的挑战。这些领域的任何问题都可能直接影响患者护理，而他们正努力消除或减少这种影响。诊所的数据中心是他们的中心站点，可以交付他们的应用程序。如果数据中心无法正常运行，患者护理就会受到负面影响。例如，他们维护电子健康记录的主要系统 Epic 是一个巨大的多层应用程序套件，其中包括几个较小的应用程序，它们都在服务器之间来回传递，从不同来源收集数据请求并将响应反馈给他们的临床和管理团队。当检查室里的医生想要实时的患者数据时，他会使用 Epic 系统。如果这些服务器和应用程序之间的性能运行得太慢，可能会导致患者护理不佳。
解决方案
Everett 诊所决定实施 OptiView XG，这是一种移动测试仪，可在数据中心提供逐跳诊断，并无缝集成到其现有的监控系统 TruView 中。OptiView XG 全天候部署在数据中心，提供逐跳分析以支持 TruView 监控系统。当 IT 团队需要深入研究并获取详细的数据包信息时，XG 可以满足需求。更大的 TruView 系统可以识别问题并帮助 IT 团队调整和调整网络。添加 OptiView XG 允许诊所在数据中心运行逐跳诊断，并将数据自动无缝集成到 TruView 中。
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