医疗保健信息技术公司利用 NETSCOUT 确保 SaaS 应用程序的性能
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- United States
- Worldwide
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® software appliances
- nGenius®PULSE and nPoint sensors
- nGenius® Packet Flow Operating System (PFOS)
- NETSCOUT® Visibility as a Service
技术栈
- SaaS
- Cloud Computing
- Data Analysis
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 物流运输
- 质量保证
用例
- 预测性维护
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 云规划/设计/实施服务
- 数据科学服务
- 系统集成
关于客户
这家备受尊敬的医疗信息技术公司一直是软件即服务 (SaaS) 应用程序和服务的创新提供商，为全球一些最大、最知名的医院和医疗网络提供服务。该公司在北美、南美、欧洲和亚洲的办事处拥有 25,000 名员工，为全球 20,000 多家机构的员工提供高质量、始终可用的任务关键型医疗应用程序。与 SaaS 行业的任何公司一样，高质量的应用服务和最终用户体验对于客户站点和收入更新绝对至关重要。这是一个简单的模型：当服务性能不佳时，客户可能会将竞争对手视为替代方案。对于这家医疗 SaaS 组织及其信息技术 (IT) 团队来说，情况也不例外，他们致力于确保为其用户社区提供最佳性能。
挑战
这家医疗技术公司面临的挑战是，要为全球数千家医疗机构全天候、无故障地提供 SaaS 服务。广泛的可视性也是这家医疗技术公司面临的挑战。IT 部门负责管理其全球多云环境的性能。但是，他们的客户通过无数条路径从他们自己的医院、校园和医疗大楼访问服务，这些路径通过不同的 ISP，每次的路由可能都不同。在没有适当可视性的情况下，对客户进行登录问题或响应时间缓慢问题的真正根源故障排除是一项艰巨的任务，甚至是不可能的。
解决方案
作为 NETSCOUT 的现有客户，这家医疗技术公司已在其整个 SaaS 交付网络中部署了基于 COTS 的 InfiniStreamNG 设备和 vSTREAM 虚拟设备，用于基于数据包的监控，从而通过其 nGeniusONE 服务保证平台提供智能数据以供分析。为了获得更深入的最终用户体验分析，专注于使用其 SaaS 服务的特定客户，IT 团队最近实施了 nGeniusPULSE，它使用 nPoint 设备进行综合测试，其中包括可配置业务事务测试 (BTT) 分析。由于知道在许多情况下，该技术公司缺乏对其客户设施的可视性，因此使用 nPoint 技术为他们提供了额外的分析能力，可以分析公司数据中心的 SaaS 应用程序与客户位置之间的事务路径，当出现问题或报告问题时。作为外包模式的倡导者，该科技公司的 IT 团队还选择了 NETSCOUT 的托管服务计划 NETSCOUT 可视性即服务 (VaaS) 来实施、配置和管理 NETSCOUT 设备，包括开发 BTT 脚本来模拟用户交易或参与。
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