Healthcare Industry Case Study Maintainance and Support Service Organization Change Requests
公司规模
Large Corporate
地区
- America
- Asia
- Europe
- Middle East
- Pacific
国家
- United States
产品
- Ultimus Workflow
- Ultimus Adaptive BPM Suite
技术栈
- Relational Database
- Worldwide Web Server
- Administration Utilities
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
- Software
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 质量预测分析
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
- 培训
关于客户
Northrop Grumman Information Systems is a leading global provider of advanced solutions that deliver timely, enabling information to military, intelligence, civilian, state, local, and commercial customers. With a $10 billion business, Northrop Grumman employs approximately 35,000 employees and has offices in 50 states and 18 countries. The company is known for its rigorous and complex processes, especially in the Maintenance and Support Service Organization (MSSO), which requires meticulous tracking and management of change requests and MedDRA terms. Northrop Grumman's commitment to excellence and adherence to stringent guidelines make it a significant player in the industry.
挑战
The Maintenance and Support Service Organization (MSSO) at Northrop Grumman faced several challenges in managing change requests and the integration of MedDRA terms. The process was complex, requiring a full medical review and consensus from an international medical committee based on strict MSSO guidelines. The information flow was uncontrolled, with requests passing through multiple systems and manual steps, making it difficult to track the status or generate detailed reports. Bottlenecks were unavoidable due to the approval hierarchy, and manual interventions increased the risk of errors, potentially leading to noncompliance with MSSO standards.
解决方案
To address these challenges, Northrop Grumman implemented Ultimus Workflow, a comprehensive solution comprising developer tools, a relational database, a worldwide web server, and administration utilities. The Designer tool allowed developers to graphically map business processes to the workflow, ensuring each step was clearly defined and linked. Processes could be simulated in a sandbox environment to identify bottlenecks and make necessary adjustments without impacting current workflows. The solution facilitated seamless information flow, improved visibility, and accurate tracking of requests. Data entry and display were managed through electronic forms, and spreadsheets were used for data transfer and algorithm execution. The implementation was smooth, with immediate results in process automation, simplification, and compliance with MSSO standards.
运营影响
数量效益
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