医疗保健部门利用 NETSCOUT 改善远程医疗患者体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGenius 5100 Packet Flow Switches
技术栈
- Microsoft Azure
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络与连接 - 网络管理和分析软件
适用行业
- 医疗保健和医院
适用功能
- 物流运输
- 质量保证
用例
- 远程病人监护
服务
- 系统集成
- 测试与认证
关于客户
该客户是一家拥有 75 年历史的美国领先医疗网络，为六个州的 1000 万名患者提供救命的健康相关服务。该网络提供一系列服务，包括家庭护理、癌症或心脏病护理、紧急服务和其他专业护理服务。该医院拥有数万名医生和护士，以及遍布众多医院和数百个医疗和门诊办公室的数十万名员工，他们都致力于提供安全、快速的诊断和个性化的治疗计划。在整个跨州企业网络中，及时、高效、高质量的应用程序性能对于他们提供卓越的患者体验至关重要。
挑战
由于 COVID-19 疫情，医疗保健网络的居家办公流量急剧增加。这导致 Azure 及其远程医疗应用程序的服务出现质量问题，语音和视频不稳定，并且在会话中途丢失通话。医疗保健网络最近将服务迁移到运营商中立设施 (CNF)，尚未在三个新的 Equinix 位置部署可视性，这使得对报告的问题进行故障排除既困难又耗时。
解决方案
为了获得必要的可视性来解决从现在居家办公的员工到 CNF 地点的流量增加所带来的新问题，医疗保健网络向 NETSCOUT 求助。他们选择了 nGenius 5100 系列数据包流交换机组合，将网络数据包流量馈送到几个新的基于软件的 InfiniStreamNG (ISNG) 9800 系列设备以及其他安全和监控工具。在安装了新的 nGenius 数据包流交换机和 ISNG 后，医疗保健和 NETSCOUT 团队共同努力，快速解决了疫情初期出现的一些问题。使用 nGeniusONE 进行分析，他们确定了 Azure 中的限制设置，该设置限制了允许进出此云实例的带宽，并发现网关速度跟不上远程医疗应用程序的呼叫量。在这两种情况下，都迅速进行了配置更改，以解决问题并改善医院工作人员、医生和患者的体验质量。
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