医疗保健机构利用 NETSCOUT 提高远程医疗服务的性能
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® software appliances
- nGenius® Packet Flow Operating System (PFOS)
- nGenius® Visibility as a Service
技术栈
- Cloud-based Telemedicine service
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 物流运输
- 维护
用例
- 远程病人监护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
这个位于美国西部的非营利性医疗保健系统既支持健康计划项目，又支持由 20 多家医院和 150 家诊所组成的社区。每年，需要 40,000 多名技术娴熟、尽职尽责的护理人员付出巨大努力，才能为数十万名患者提供服务。网络服务和临床应用是医疗保健 IT 人员的首要任务。他们严重依赖多种应用和服务，包括电子病历、远程医疗和 IP 语音 (VoIP)，以提供优质的患者护理、与患者的灵活沟通以及与同事、员工和家属就诊断和治疗方案进行及时咨询。这些服务以及整个医疗保健系统中使用的许多其他服务必须避免出现速度减慢或中断的情况，如果出现这种情况，需要快速进行分类和修复。
挑战
该医疗保健组织是 NETSCOUT nGeniusONE 服务保障解决方案的长期用户，该解决方案可帮助维护其临床应用程序和服务（包括 Cerner 电子病历和远程医疗平台）的质量、可用性和可靠性。COVID-19 疫情的爆发给他们带来了一些额外的网络和应用程序保障挑战。需要治疗的非 COVID-19 相关医疗疾病的患者越来越多地使用基于云的远程医疗服务。事实上，这款远程医疗应用程序的日常使用量最初增长了十倍以上，并且在为患者提供虚拟预约和随访方面继续扩大。员工对使用该应用程序的好处同样充满热情，并期望其在医疗保健服务方面具有长期效益。从 IT 角度来看，这导致整个企业环境及其互联网服务 (ISP) 链路上的流量增加，需要进行管理以确保每次远程医疗会话的质量。此外，在一项患者调查中，远程医疗服务的评分和评价较低，原因是通话质量差、背景噪音、抖动和掉线，导致患者和医生的通话毫无成效、效率低下且令人沮丧。
解决方案
作为 NETSCOUT 的现有客户，这家医疗保健提供商能够扩大其现有投资的价值，以支持远程医疗项目，其 IT 团队将 InfiniStreamNG (ISNG) 9000 和 2600 系列认证软件设备添加到其 nGeniusONE 实施中，分别部署在其数据中心和医院。作为外包的坚定支持者，IT 团队还选择了 NETSCOUT 的托管服务计划 nGenius Visibility as a Service (nGenius VaaS) 来实施、配置和管理新设备。最初，nGenius VaaS 专家配置了托管在 Amazon Web Services (AWS) 云中的远程医疗服务监控。在很短的时间内，远程医疗公司将其服务转移到 Google Cloud Platform (GCP)。IT 团队之所以选择 NETSCOUT，部分原因是他们的 Visibility without Borders 架构，他们很高兴看到远程医疗应用程序监控的连续性，nGenius VaaS 员工只需进行简单的配置更改即可实现。根据患者调查结果，nGenius VaaS 团队与医疗保健 IT 团队合作，确定了数据中心和医院的容量问题，这些问题导致了掉线、抖动和质量问题。根据自己网络中的证据，了解需要改变容量的地方，以支持远程医疗使用量增加十倍，这有助于 IT 组织为患者提供更高质量的体验。
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