Hanes Property Management: Cuts Rent Week Workload by 50% with AppFolio Online Payments
公司规模
11-200
地区
- America
国家
- United States
产品
- AppFolio Online Payments
- AppFolio RentBureau
- Yardi
技术栈
- Online Payment Systems
- Centralized Management Software
- Incentive Programs
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 补货预测
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Founded in 1969, Hanes Properties is family owned and operated and manages over 500 units across the Ventura, Los Angeles, and Riverside Counties. Hanes Properties is known for having the best in staff professionalism, quality of workmanship, and resident satisfaction. The company has built a reputation for excellence in property management, ensuring that both tenants and property owners receive top-notch service. With a focus on maintaining high standards, Hanes Properties has become a trusted name in the regions it serves, offering a range of services that cater to the diverse needs of its clients. The company’s commitment to quality and customer satisfaction has been a cornerstone of its operations, helping it to grow and manage a substantial portfolio of properties.
挑战
Previously using Yardi, Hanes Property Management’s rent week was extremely chaotic for all six of their property locations. Rent was collected manually and every property was handled in its own “cylinder.” There was no transparency across properties which created hours of extra work and major issues with organization. Management had to focus time constantly putting out fires and dealing with late rent checks. Paper rent checks had to be manually collected and entered into the system and then communicated back to the corporate office. On average there were 7-12 notices for late rent payment per month.
解决方案
Once moving to AppFolio, Hanes unified all properties under a single managed umbrella and improved transparency for headquarters and all managers in the field. Hanes implemented AppFolio Online Payments and within 6 months had 50% of their residents paying their rent using electronic rent payments. They ran an incentive that if residents paid rent online and on time they would be entered in a drawing to receive December completely free. Hundreds of residents participated and online payment adoption soared. In addition, with AppFolio, all online rent payments are automatically synced and centralized at the corporate office, saving hours of unnecessary manual work. The property managers quickly and easily grasped AppFolio and loved the online application functionality and all of the online rental payment options. This saved management a ton of paperwork and cut rent week workload by at least 50% compared to the days when online rental payments were not available. Residents appreciated the convenience of having multiple ways to pay rent online from the comfort of their homes, avoiding overdue payments.
运营影响
数量效益
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