Hallmark Health Medical Associates 使用 IBM Phytel 套件实现护理和治疗目标
公司规模
1,000+
地区
- America
国家
- United States
产品
- IBM Phytel Coordinate
- IBM Phytel HCC Risk Manager
- IBM Phytel Outreach
- IBM Phytel Patient Engagement
- IBM Phytel Remind
技术栈
- IBM Watson Health
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 物流运输
- 质量保证
用例
- 质量预测分析
- 远程资产管理
服务
- 数据科学服务
- 系统集成
关于客户
Hallmark Health Medical Associates 是 Hallmark Health System 的门诊部，Hallmark Health System 是一家医院和医生网络，成立于 1997 年，位于马萨诸塞州波士顿地区。HHMA 拥有 2,850 名员工，在波士顿北部郊区的 9 个社区的 23 个诊所工作，提供广泛的门诊医疗服务，包括家庭医学、内分泌学、胃肠病学、妇科和产科。HHMA 的所有从业人员都与 Lawrence Memorial Hospital 和 Melrose-Wakefield Hospital 保持着合作关系。
挑战
Hallmark Health Medical Associates (HHMA) 希望通过改进文档和使用就诊前计划和每日会议，使其护理人员能够提高几项关键指标的绩效。该组织为此次实施设定了三个目标。首先，该组织希望使护理人员能够更轻松地查看和更新初级保健医生 (PCP) 归因和患者状态。HHMA 认为这将有助于提高外展电话和绩效报告的准确性。HHMA 的第二个目标是让其所有办事处至少提前一天开始执行就诊前计划。作为该目标的一部分，该公司设想在其办事处举行每日会议，在此期间护理人员将使用患者摘要来确定和制定弥补患者护理差距的计划。该组织的第三个目标是使 2014 年国家质量保证委员会 (NCQA) 以患者为中心的医疗之家 (PCMH) 标准指标的六项达到 90% 的门槛。
解决方案
HHMA 确信 IBM Phytel Patient Engagement 套件（现为 IBM Watson Health 的一部分）将帮助其实现目标。该组织通过 IBM Phytel Remind 和 IBM Phytel Outreach 解决方案开始了转型。IBM Phytel Remind 和 Outreach 解决方案上线后不久，HHMA 实施了 IBM Phytel Insight 和 IBM Phytel Coordinate 解决方案。借助这些解决方案，HHMA 正在朝着其三个目标取得可衡量的进展。如今，系统会在每次就诊时提示护理人员查看和更新 PCP 归因和患者状态字段，无论他们使用哪个平台。这有助于提高整个 HHMA 网络的准确性。IBM Phytel 解决方案会自动从所有办公室的不同来源提取数据，提供全面的绩效报告。IBM Phytel 套件还有助于促进 HHMA 办公室的就诊前规划。
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