成长中的跨国公司改善了对独立销售代表和客户的服务
公司规模
1,000+
地区
- America
国家
- Colombia
- Panama
产品
- DocuWare
- Splunk
- ABBYY FlexiCapture
技术栈
- Operational Intelligence Software
- Data Capture Technology
- Document Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 零售
用例
- 实时定位系统 (RTLS)
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Marketing Personal SA 是一家拉丁美洲跨国公司，提供服装、鞋类、化妆品和家居用品的直接目录销售。他们的目录分发给销售 Marketing Personal 产品的 100,000 多名形象顾问。订单通过承运商网络运送到哥伦比亚各地，承运商负责运输和送货上门。运营团队负责管理新订单、处理与包裹递送相关的问题并回复顾问的询问和索赔。
挑战
Marketing Personal SA 是一家拉丁美洲跨国公司，在订单跟踪和确保交付方面面临挑战。该公司的运营团队负责管理新订单、处理与包裹交付相关的问题以及回复顾问的询问和索赔。但是，跟踪很复杂，送货承运商向 Marketing Personal 开具的运费发票并未反映出对交付和客户询问的有效监控。客户服务部门没有关于交付各个阶段的清晰及时的信息，因此他们无法实时回复询问。他们不得不依赖运营团队提供的预计交付信息和纸质文件。运输过程中生成的所有文件都会保存数年，作为付款的交付证明和合法的备份文件。手动处理运输文件存在风险 - 它们可能会丢失或损坏，从而无法作为参考点。
解决方案
Marketing Personal 使用 DocuWare、Splunk 和 ABBYY FlexiCapture 实施了集成解决方案。每份运输文件均由 Summan DataVar 打印服务生成，并包含收件人在交货时需要填写的调查。此运输文件以实物形式打印并随订单和奖励一起发送。文件的数字版本安全地存储在 DocuWare 中以供查阅和检查。订单交付后，客户完成运输调查，承运人将扫描这些文件，并将图像发送给 Marketing Personal。ABBYY FlexiCapture 读取每份文件，将从调查中捕获的数据传送到运营智能软件 Splunk，并将文件存储在服务器上的预定义目录中。DocuWare 监控目录并自动将任何文件发送到相应的文件柜，将文件中的数据与系统中已有的运输文件进行交叉检查。Splunk 创建图形表示，图像存储在 DocuWare 中，允许检查新订单或待处理订单的交付状态。
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
