为成功做好准备：Petco 利用 Blue Yonder 增加收入
公司规模
1,000+
地区
- America
国家
- United States
产品
- Blue Yonder’s inventory availability
- Blue Yonder’s omni-channel fulfillment capabilities
- Luminate platform
技术栈
- Microservices
- Data Science
- Open Application Programming Interfaces (APIs)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Revenue Growth
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 零售
适用功能
- 商业运营
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Petco 是美国最大的宠物产品和服务零售商，拥有 1,500 家门店。该公司总部位于加利福尼亚州圣地亚哥。为了满足新兴的客户商务需求，Petco 决定在短时间内创建并部署在线购买店内提货 (BOPOS) 功能。该公司的技术架构由多个不同的平台组成，无法实现单一库存视图，也无法在 Petco.com 新兴需求所需的规模和性能水平上启用新的 BOPIS 功能。
挑战
Petco 是美国最大的宠物产品和服务零售商，总部位于加利福尼亚州圣地亚哥，在应对新兴客户商务需求方面面临挑战。该公司决定在加速的时间内创建和部署在线购买店内提货 (BOPOS) 功能。该项目的要求包括为在线和店内消费者提供准确可靠的库存可用性水平。Petco 的技术架构由多个不同的平台组成，无法实现库存的单一视图，也无法在 Petco.com 新兴需求所需的规模和性能水平上启用新的 BOPIS 功能。
解决方案
Petco 选择了 Blue Yonder 的库存可用性和全渠道履行功能。该项目在不到四个月的时间内就在所有 1500 个零售点实施完毕。Blue Yonder 的库存可用性和全渠道履行功能将 Petco 的库存、履行和客户位置数据统一到一个平台中，以创建以客户为中心的个性化数字商务。Luminate 平台利用微服务、数据科学、开放应用程序编程接口 (API) 和开箱即用的订单管理和库存系统适配器，实现了传统技术架构的现代化。该解决方案能够以真正的互联网规模运行，支持每秒数千笔交易，所有库存和履行相关查询的响应时间都在几毫秒到几毫秒之间。
运营影响
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