GreenState Credit Union：通过 LiveChat 降低成本并改善会员互动
适用行业
- 金融与保险
- 电信
适用功能
- 质量保证
用例
- 库存管理
- 时间敏感网络
关于客户
GreenState Credit Union是爱荷华州最大的信用合作社，也是美国顶级的金融机构。他们优先考虑效率，并以更好的费率和更低的费用的形式将节省的费用返还给会员。
挑战
GreenState Credit Union 需要一种更有效的方式来处理会员联系并降低运营成本。
解决方案
GreenState 将 LiveChat 作为其聊天专家的工具，以同时处理多个联系人并提高效率。他们还使用LiveChat的身份验证系统跳过正常的验证过程，节省时间并改善会员体验。在大流行期间，LiveChat 使 GreenState 的聊天团队能够无缝过渡到远程工作。
运营影响
数量效益
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