Vonage > 实例探究 > Golfbreaks.com 通过 Vonage 联络中心增强客户服务

Golfbreaks.com 通过 Vonage 联络中心增强客户服务

技术

应用基础设施与中间件 - 数据交换与集成
平台即服务 (PaaS) - 应用开发平台

适用功能

销售与市场营销

服务

系统集成

关于客户

Golfbreaks.com，世界上规模最大、历史最悠久的高尔夫旅游公司之一。

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挑战

Golfbreaks.com 需要一个平台来支持销售和服务团队，将语音与所有其他交互相结合，以便在 Salesforce 中获得客户的单一视图。

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解决方案

与 Salesforce 集成的 Vonage 联络中心。

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运营影响

The implementation of Vonage Contact Center with Salesforce integration has resulted in significant operational improvements for Golfbreaks.com. The platform has provided a unified solution for the company's sales and service teams, ensuring that all customer interactions are integrated into a single view within Salesforce. This has resulted in improved visibility for agents, ensuring that no important calls are missed. Furthermore, the seamless integration with Salesforce has enhanced the company's customer relationship management, enabling agents to always connect customers and ensure human contact. This has ultimately led to an enhanced customer service experience.

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