全球零售商确保通过新的绩效中心提供优质服务
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® certified 9800 series software appliances
- nGenius® Packet Flow Operating System (PFOS)
- NETSCOUT® Premium Services Engineer
技术栈
- nGenius Smart Edge Monitoring solution
- nGenius 7100 series Packet Flow Switches (PFS)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 零售
适用功能
- 离散制造
- 物流运输
用例
- 车队管理
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 系统集成
- 培训
关于客户
这家全球零售连锁店以折扣价向客户提供时尚、优质的商品。为了支持这一使命，该公司在 4000 多家门店的 30 多万名员工由分布在许多地方的数据中心提供服务。这家零售商的年收入超过 350 亿美元，拥有数百万移动应用用户和实体店的每日访客，因此严重依赖其复杂的分布式企业网络和面向客户的应用服务。
挑战
这家全球零售商正在进行数字化转型，其中包括引入“集中式性能中心”概念，以维护其网络、应用程序和最终用户体验的健康状况。此次数据中心转型旨在取代目前网络技术和监控基础设施高度分散的模式。除了提高其全球应用服务的监控可见性之外，IT 团队还有望实现一定的资本支出和运营支出节省。通过将监控工具、交换机和人力专业知识等资源集中到更大的区域设施中，零售商可以整合总部、配送中心和商店的数据服务。通话质量对于这家零售商来说至关重要，以确保买家、配送中心和零售店之间的通信以及客户联络中心的通话无缝且无问题。
解决方案
IT 团队采用了 NETSCOUT nGenius Smart Edge 监控解决方案，并在北美、亚洲和欧洲等全球主要战区的新中心部署了多台 nGenius 7100 系列数据包流交换机 (PFS)。这些交换机调节和过滤网络数据包流量，然后将数据提供给不同的工具，包括 COTS 平台上容量更大的新型 InfiniStreamNG 设备，供 nGeniusONE 和研究问题的 IT 团队进行分析。采用 Adaptive Service Intelligence® (ASI) 技术的 nGeniusONE 服务保障平台用于调查服务保障问题。配置了高级仪表板以监控语音流量随时间的变化。应用程序问题会临时调查，在发现问题后会创建按需视图，目的是尽快找到根本原因。
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