全球制造商利用 nGenius 解决方案避免新服务推出时出现性能问题
公司规模
1,000+
地区
- America
- Asia
- Europe
产品
- nGeniusONE Service Assurance platform
- NetScout Intelligent Data Sources
- NetFlow collectors
技术栈
- Network Monitoring
- Anomaly Detection
- Key Performance Indicators (KPIs)
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 离散制造
- 质量保证
用例
- 自动化制造系统
- 预测性维护
服务
- 数据科学服务
- 系统集成
关于客户
客户是一家领先的欧洲家用和工业设备制造商。该公司在 200 个国家/地区设有 232 个办事处和 46 家工厂。该公司每年生产并向 150 多个国家/地区的客户运送超过 4000 万件产品。每天有近 110,000 种产品出厂，即使几个小时的网络停机也有可能造成严重的物流障碍。该公司通过极其复杂的网络支持大型、高度分散的组织，该网络利用了数十家不同的 WAN 服务提供商。
挑战
该公司是一家领先的欧洲家用和工业设备制造商，正在寻找通过预测和预防影响服务的问题（而不是对用户打给服务台的电话做出反应）来自动化和优化其服务交付环境管理的方法。该公司支持一个大型、高度分散的组织，其网络极其复杂，使用数十家不同的 WAN 服务提供商。任何工作流程中断都可能导致生产车间停工甚至停产，从而影响精心调配的即时库存管理流程。
解决方案
该公司发现，借助 nGenius® 解决方案，它能够立即利用其现有投资和数据包流数据。nGenius 解决方案提供了一个强大的一目了然的仪表板，通过自动异常检测和关键绩效指标 (KPI) 提供可操作的早期预警分析 - 从而能够识别以前无法检测到的性能和服务交付问题。网络服务团队很快得出结论，nGenius 解决方案可以帮助他们识别细微的行为变化，并有助于防止组织日益复杂、任务关键型全球 IP 网络中的服务交付问题。nGenius 解决方案立即使网络服务人员能够在用户受到影响之前尽早发现问题。
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