全球家居时尚零售商确保生产和灾难恢复数据中心的买家应用程序和分销服务的性能
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- Other
- United States
产品
- InfiniStream appliances
- nGenius Packet Flow Switches
- nGeniusONE Service Assurance platform
- OptiView XG handheld network analysis tablet
技术栈
- Network Monitoring
- Disaster Recovery
- Data Center Management
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Revenue Growth
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
- 网络与连接 - 网络管理和分析软件
适用行业
- 零售
适用功能
- 商业运营
- 物流运输
用例
- 远程资产管理
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家全球零售商，专营折扣服装和家居时尚。他们以折扣价向客户提供不断变化的高品质商品。近四千家门店遍布三大洲九个国家，年收入超过 300 亿美元，这确实是一家全球分布的企业。为了保护业务，该零售商在其主数据中心和灾难恢复位置之间保持活动备份同步。对于这家家居时尚零售商来说，门店、配送中心、采购办公室、数据中心和灾难恢复位置之间的始终在线通信对于确保正确的商品及时送达门店至关重要。
挑战
这家家居时尚零售商面临的挑战是有效监控网络正常运行时间，并确保关键语音和数据应用程序和服务的交付。网络拥塞问题干扰了生产和备份数据中心的应用程序性能。如果采购办公室或配送中心离线，每小时给企业带来的损失高达数百万美元。IT 团队的任务是监控网络正常运行时间，并确保即使在故障转移情况下，关键任务应用程序和服务也能可用。网络拥塞问题和带宽不足会干扰应用程序性能，这对团队来说是一个特别令人烦恼的问题。此外，至关重要的语音服务也受到了影响，导致 IT 部门绞尽脑汁试图找出问题的根本原因。
解决方案
该零售商部署了具有自适应服务智能™ (ASI) 技术的 nGeniusONE 服务保障平台。他们在其主数据中心和备份数据中心、配送中心和采购办公室配备了 InfiniStream 设备、最新的基于软件的 InfiniStreamNG™ 设备和 nGenius 数据包流交换机，这样他们就可以监控网络正常运行时间和可用性，并快速查明商店和配送中心之间的拥塞问题，即使在灾难恢复情况下也是如此。部署了 nGeniusONE 仪表板和网格，以便被动和主动调查问题。随着问题的出现，会临时构建新的仪表板。此外，还部署了 OptiView XG 手持式网络分析平板电脑，以在重要的董事会会议上排除 Wi-Fi 连接问题。为了支持灾难恢复情况下的业务保障，IT 在灾难恢复数据中心部署了一台备用服务器，运行配置为主数据中心服务器热备用的 nGeniusONE 完整实例。
运营影响
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