全球设备制造商通过主动应用程序管理改善最终用户体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ appliances
- nGenius® for Flows
- nGenius UC Collector
技术栈
- Unified Communications & Collaboration (UC&C)
- Cisco voice
- Microsoft Skype for Business technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 设备与机械
适用功能
- 离散制造
- 质量保证
用例
- 自动化制造系统
- 预测性维护
服务
- 数据科学服务
- 系统集成
关于客户
客户是一家总部位于美国的全球设备制造商，在 30 个国家/地区的 100 多个工厂生产农业、建筑和林业设备。该公司致力于实现其 600 多亿美元年收入所需的效率、质量和客户满意度。该公司还致力于通过创造解决世界饥饿问题的方案、教育和激励年轻人充分发挥潜力的计划以及保护环境的努力来帮助其服务的社区。
挑战
这家全球农业、建筑和林业设备制造商面临着确保其网络和应用程序以及通信系统无故障访问的挑战。该公司现有的监控解决方案只能被动地排除 TCP 流量故障，并且提供有限的 DNS 支持和不足的数据包捕获能力。IT 团队需要用能够提供检测和故障排除的主动解决方案替换他们的被动故障排除平台，以便团队能够在问题影响最终用户之前解决问题。需要一种解决方案，该解决方案能够提供强大的应用程序可视性，并具有大型数据包存储和检索能力，以便对重要生态系统进行数据分析。特别是，IT 需要对 UDP 流量进行应用程序分析以及第 2 层分析。新的解决方案必须包括最终用户视图和本地和混合云应用程序的性能指标，例如该公司的新统一通信和协作 (UC&C) 部署 - 思科语音和 Microsoft Skype for Business 技术的组合。此外，IT 需要一个高度可扩展的解决方案来满足其庞大基础设施的容量要求，该解决方案可以在单个产品中提供简单的工作流程。
解决方案
该制造商的 IT 团队求助于 NETSCOUT 来提供所需的可视性，以确保关键服务的可用性和性能。nGeniusONE 服务保障平台和 InfiniStreamNG 解决方案采用获得专利的 Adaptive Service Intelligence™ (ASI) 技术，将监控的线路数据转换为智能数据，以便进行主动检测和故障排除。该制造商正在利用完整的 NETSCOUT® 解决方案来实现其积极的服务保障目标。nGenius for Flows 用于收集流量数据，以便在 nGeniusONE 中进行分析，同时收集线路流量数据，以获得更广泛的生态系统健康状况。nGenius UC Collector 用于收集 UC&C 流量，这些流量在 nGeniusONE 中进行分析。服务仪表板为每个部门提供定制视图，通过直观的深入分析和工作流提供对其服务的主动监控和快速故障排除。InfiniStreamNG 设备的性能容量和 NETSCOUT 解决方案的整体存储容量是该制造商的显著差异化因素。
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