德国红十字会 - 乌尔姆
公司规模
Mid-size Company
地区
- Europe
国家
- Germany
产品
- DocuWare
- Secure Office
- Swing
- Apetito
- Fedas
技术栈
- Document Management System
- Microsoft Office
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
- 分析与建模 - 过程分析
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 过程控制与优化
服务
- 系统集成
- 软件设计与工程服务
关于客户
德国红十字会总部位于德国乌尔姆，是一家知名的慈善组织，提供紧急医疗服务（包括紧急救援和医疗/血液运输）、急救培训和灾难保护以及流动家庭护理服务、残疾人交通、无家可归者收容所、食品储藏室和二手商店。该组织在总部拥有 200 多名员工，并通过捐款获得 17,500 名成员的支持。该组织拥有现代化的 IT 基础设施，包括 Secure Office、消防和救援服务的系统解决方案以及支持其不同服务领域的会计程序。2012 年，他们选择了 DocuWare 文档管理系统来帮助管理大量文档。
挑战
德国乌尔姆的德国红十字会面临着文件管理方面的重大挑战。该组织提供广泛的服务，包括紧急救援、家庭护理、捐助者管理和会计，处理大量文件。每年，大约有 65,000 份文件需要安全存储。这些文件被收集在活页夹中，并放在各个员工办公室的架子上。较旧的文件存放在地下室的防火柜中。然而，由于该组织的收入在过去五年中几乎翻了一番，导致记录数量增加，空间变得越来越紧张。搜索旧文件特别困难，需要员工翻遍地下室，甚至爬上梯子才能找到某些记录。此外，处理发票的流程效率低下，每张发票都要打印多份副本并单独归档。
解决方案
2012 年夏天，德国红十字会选择了一个中央数字档案馆。他们选择了文档管理系统 DocuWare 来帮助他们更有效地管理文档。该系统分两个阶段实施。自 2012 年 10 月以来，其会计、救援和家庭护理部门以及人力资源部的 12 名员工开始使用该解决方案。使用现有程序创建的文档在打印的同时自动编入索引并存储在 DocuWare 中。授权员工可以访问中央文档池。工作人员无需改变他们熟悉的工作流程，系统可以立即无缝运行。该组织还添加了一台新扫描仪来帮助完成数字化过程。
运营影响
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