发电机系统通过物联网提高效率和客户服务
技术
- 机器人 - 轮式机器人
- 传感器 - 全球定位系统
适用行业
- 金融与保险
- 电信
适用功能
- 维护
- 销售与市场营销
用例
- 库存管理
- 租赁金融自动化
服务
- 系统集成
关于客户
Generator Systems, LLC 是一家位于美国俄亥俄州阿克伦的公司。该公司从事发电行业，销售发电机和水泵并提供服务。该公司致力于提供卓越的客户服务和卓越的运营。该公司相信，在业务的各个方面（包括泵和发电机的销售、服务和预防性维护）照顾客户是其增长和繁荣的关键。大约三分之二的员工在现场工作，这使得移动性和使用智能手机开展业务的能力对公司非常重要。
挑战
Generator Systems 是一家位于俄亥俄州阿克伦市的公司，主要销售发电机和水泵并为其提供服务，该公司在管理其现场服务运营方面面临着挑战。该公司热衷于提高效率、加快客户响应时间并提供卓越的客户服务。该公司的业务模式以在业务的各个方面提供卓越的客户服务为中心，包括泵和发电机的销售、服务和预防性维护。然而，现有系统的效率不足以满足这些需求。该公司需要一个能够简化运营、提高效率并增强客户体验的解决方案。
解决方案
Generator Systems 选择了 GPS Insight 现场服务管理软件 FieldAware 来简化其现场服务运营。 FieldAware 因其定制性、功能、可靠性以及对技术人员使用的移动设备的支持而被选中。它还提供了与 NetSuite 的无缝集成，该公司自 2013 年以来一直将 NetSuite 用于 CRM、会计、发票和固定资产。FieldAware 用于安排服务呼叫并通过智能手机通知技术人员工作情况。技术人员会收到零件清单、客户历史记录以及前往客户现场的详细指示。他们可以使用该系统提供服务、输入数据并完成工作订单。工作信息无缝流入 NetSuite，以便为客户开具发票。
运营影响
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