Generali: Real-time data streaming using Qlik solutions
公司规模
1,000+
地区
- Europe
国家
- Switzerland
产品
- Qlik Replicate
- Qlik data integration solutions
- Qlik Replicate Change Data Capture (CDC) technology
技术栈
- Qlik
- Apache Kafka
- Confluent platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 数据管理平台
适用功能
- 商业运营
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 系统集成
关于客户
Generali is one of the world’s largest insurance companies, operating in 50 countries with over 70,000 employees, and more than 57 million customers. Generali Switzerland, is the Swiss arm of this global insurance leader, employing 1,800 people across 56 Swiss locations with a customer base of over 1 million. The company was looking to modernize their underlying business to support their distribution network and improve how they interact with customers. They wanted to provide up-to-date, high-quality data to the right people, at the right time, via multiple channels and improve the effectiveness of their IT service delivery with the adoption of an agile development methodology.
挑战
Generali, one of the world’s largest insurance companies, was facing a challenge with their application landscape. They had two-speed IT in place. The core legacy business application landscape had become more and more complex over time, and as a result had lost agility. On the other hand, newer customer facing and channel applications like portals were fast and serving different expectations. The task was two-fold. Firstly, to remove the complexity that had become visible to customers and enable them to independently access accurate information in real time, in a channel of their choice. The second strand was establishing new IT processes and improving development efficiency. They needed a solution that would connect two worlds to make them work more efficiently and cohesively for the business.
解决方案
Generali's solution was their innovative Connection Platform (CoPa) which is powered by Qlik data integration solutions, including Qlik Replicate Change Data Capture (CDC) technology. They chose data replication over API for their approach. Qlik's simple yet rich user interface made it clear how things needed to connect and it also meant minimal impact on the data sources. Qlik sits between the data sources and target destinations, it reads and understands the information and acts as a memory channel, sending it to Generali’s target of choice. Alongside Qlik Replicate, they chose the Confluent platform because Apache Kafka is a proven solution that is fast and scalable. The CoPa is now at the heart of Generali Switzerland’s application landscape, connecting salesforce.com to their core applications.
运营影响
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