GBM Paratransit and On-Demand
公司规模
1,000+
地区
- America
国家
- United States
产品
- Via Paratransit Service
- Via Microtransit Service
技术栈
- Mobile App
- Integrated Backend System
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 城市与自治市
- 运输
适用功能
- 设施管理
- 物流运输
用例
- 车队管理
- 预测性维护
- 公共交通管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Green Bay Metro (GBM) is a public transportation provider serving the city of Green Bay, Wisconsin. The organization is committed to offering accessible and affordable transportation options to its residents, including paratransit services for individuals with disabilities and on-demand microtransit services for the general public. GBM aims to enhance the city's transit infrastructure by providing efficient, reliable, and user-friendly transportation solutions. The organization collaborates with technology partners like Via to implement innovative transit services that meet the diverse needs of its community, including ADA-approved riders, commuters, seniors, students, and visitors.
挑战
Moving around town proved difficult for paratransit riders in Green Bay, with poor visibility into their booked rides, unreliable scheduling, and unknown vehicle location. This trio of challenges took away flexibility for riders and caregivers while adding an extra layer of complexity for them to use (and enjoy) public transportation. Beyond paratransit, Green Bay hoped to increase public transit coverage and replace underperforming fixed routes with a convenient and affordable solution tailored to the needs of residents.
解决方案
In April 2020, Via partnered with Green Bay Metro to launch a turnkey paratransit service, replacing a previous operator and assuming full operation of Green Bay’s paratransit system — providing the technology, day-to-day management, vehicles, drivers, and customer support. Building on the success of the ADA paratransit service, Via and Green Bay Metro introduced general public on-demand microtransit service in August 2020. Riders of both services can book with a mobile app or by phone. Dispatchers and operators use the same, fully integrated backend system for both modes of transportation, creating a seamless experience.
运营影响
数量效益
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