游戏领导者的云、虚拟化投资通过 NETSCOUT 服务边缘可视性获得回报
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® (ISNG) software appliance
- vSTREAM® virtual appliances
- nGenius® Packet Flow Operating System software for Certified 5000 Series Packet Broker
技术栈
- Cisco switching
- Amazon Web Services
- Microsoft Office 365
- VMware virtual service environments
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
- 平台即服务 (PaaS) - 连接平台
适用功能
- 商业运营
用例
- 过程控制与优化
- 实时定位系统 (RTLS)
服务
- 系统集成
- 测试与认证
关于客户
客户是一家酒店和博彩公司，该公司摆脱了因健康与安全问题限制客户进入其赌场的困境，并再次创造了数百万美元的季度利润。此次财务反弹在一定程度上促成了该公司扩大酒店业务和博彩业务的相关计划。随着公司利润的增加，领导层继续转变技术运营，以提高酒店和赌场运营的性能精度和安全性，包括扩大对思科交换机、多云（例如托管某些游戏应用程序的 Amazon Web Services）、软件即服务 (SaaS)（例如 Microsoft Office 365）、主机托管数据中心 (Co-lo) 和 VMware 虚拟服务环境的投资。赌场的运营环境还包括供应商解决方案，可集中可视化、监控和控制赌场运营中的游戏和老虎机技术。
挑战
这家酒店和博彩公司的视频老虎机性能存在问题。IT 运营团队无法使用已安装的供应商工具解决这些问题。缺乏云、虚拟和数据中心服务边缘可视性阻碍了实时监控和故障排除效率。该公司的网络性能监控工具未能识别问题，仅表明其 Cisco 交换机环境可能存在问题。这导致与 Cisco 的沟通无效，因为他们的网络交换机没有问题。该公司需要更快的可视化和分析，以使博彩运营恢复到客户期望的水平。
解决方案
该公司部署了 nGeniusONE 服务保证平台，该平台提供了 IT 运营所需的实时性能快照，以便在日益复杂的多供应商技术环境中可视化游戏运营和酒店服务处理。他们还在其本地数据中心安装了基于软件的 InfiniStreamNG® (ISNG) 设备技术。此智能数据源使用获得专利的 Adaptive Service Intelligence® (ASI) 技术从公司的网络数据包流量中生成实时元数据，作为 nGeniusONE 性能分析、报告、故障排除和取证支持的来源。vSTREAM 虚拟智能数据设备用于在 AWS 云、Co-lo、Office 365、VMware、虚拟专用网络网关和本地数据中心环境中提供经济、灵活的可视性。数据中心安装了适用于认证 PFS 5010 设备的 NETSCOUT 数据包流操作系统软件，通过将数据包流量转发到 ISNG 设备和 IT 运营使用的其他第三方工具来改善流量负载平衡和整体网络性能。
运营影响
数量效益
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