Frank & Oak Relies on Looker to Provide Insights at the Moment of Decision
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Looker
技术栈
- MySQL
- AWS Redshift
- LookML
- Python
- R
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用行业
- 零售
适用功能
- 销售与市场营销
- 商业运营
用例
- 质量预测分析
- 库存管理
服务
- 数据科学服务
关于客户
Frank & Oak is a vertically integrated men’s clothier that creates and sells affordable, high-quality merchandise targeted at young creatives. The primary sales channel is an e-commerce website and related mobile apps, with a growing set of pop-up stores and storefronts that let men try on and purchase catalog items for home delivery. The company also has a subscription plan that offers personalized product selections, free shipping, monthly at-home try on, and a percentage back in-store credit for every purchase made. Frank & Oak launches a new collection monthly, unlike typical retailers that refresh collections four times a year.
挑战
Frank & Oak is a lean, early-stage company that strives for maximum efficiency to fuel its rapid growth. A single business intelligence specialist supports a workforce that is expanding to more than 100 people, with analytics requirements that are more challenging than those of a typical retail environment because of the monthly introduction of new collections and the additional tracking required to manage the subscription business. The company started out with a set of discrete internal SQL databases, including a Magento e-commerce database, a custom inventory (warehouse) management system, and a database for web event tracking. In addition, data resides in external sources, such as Desk.com for customer service, MailChimp for email marketing, Google Analytics, and Google AdWords. Before Looker, the data analyst ran manual queries upon request, extracting data from various sources and exporting it to Excel for analysis. Because nontechnical users had no ability to explore or refresh data on their own, waiting for custom queries could create problematic bottlenecks. Also, the specialist spent a disproportionate amount of time writing basic SQL instead of doing the advanced analytics that drive real value for the company.
解决方案
When Frank & Oak began using Looker, the company gained the ability to instantly query multiple data sources, including e-commerce, marketing, inventory, and customer service systems. Nontechnical employees can call up dynamic data visualizations and drill down for more detail with a click. And, because the company’s data analyst is freed up from writing routine queries, he can focus on complex analytics using Looker’s modeling layer and an API that lets him export data to R, Python, and Excel for statistical functions such as linear regression and correlation studies. Looker was the obvious choice for Frank & Oak, because it allows everyone in the organization to access and explore data dynamically, using a browser. Currently Looker sits on top of a MySQL database, but the company is in the process of migrating to AWS Redshift tables, with the confidence that Looker will scale as Frank & Oak— and its data — grows. In fact, Looker is designed to take full advantage of fast analytic databases such as Redshift. The data analyst uses the LookML modeling language to build a consistent framework for data discovery across the organization. And because LookML lets him rapidly generate SQL, he also uses it to create the first draft of complex queries that he later refines through manual coding. When groups require special-purpose analytics, he uses a Looker API to export data to Excel, R, and pandas (Python).
运营影响
数量效益
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