FOSIS 通过 AuraQuantic 增强流程管理
技术
- 平台即服务 (PaaS) - 应用开发平台
- 传感器 - 液位传感器
适用行业
- 城市与自治市
- 零售
适用功能
- 采购
- 产品研发
用例
- 库存管理
- 人员跟踪与监控
服务
- 系统集成
- 培训
关于客户
FOSIS 是智利政府的一个机构，其使命是消除贫困和社会脆弱性。它促进实施与社会凝聚力以及个人、家庭和社区的技能和能力发展相关的项目，具有地域相关性并注重性别。 FOSIS 向智利政府社会发展和家庭部报告，其组织结构分为一个国家局、16 个地区办公室和 20 个省级办公室。该机构位于智利圣地亚哥。
挑战
智利政府机构团结与社会投资基金 (FOSIS) 在其民事服务流程管理方法方面面临着多项挑战。工作人员没有遵循基于流程的管理方法，导致缺乏可见性、任务跟进困难、部门间沟通问题、数据孤岛导致信息无法访问、多个流程缺乏标准化、解决时间延迟、处理错误以及公民对所提供的某些公共服务的不满。这些问题很大程度上是由于业务组织系统的内在特征造成的，它需要特定的软件，即业务流程管理套件（BPMS）来协调和持续优化企业活动。
解决方案
在分析了技术规格、物有所值以及各种软件分析报告后，FOSIS 决定实施 AuraQuantic（一种 BPMS）。该平台的实施快速而简单，FOSIS 工作人员可以在配置后立即开始使用它。该机构制定了工作计划，列出了 AuraQuantic 平台要实现的短期、中期和长期目标。其中包括记录当前流程、识别改进机会、制定 BPMS 实施计划、培训员工使用 BPMS、自动化流程、增加自动化流程的数量、持续改进运行流程以及通过集成将所有数据集中在 AuraQuantic 上平台与其他系统。迄今为止，FOSIS 已经实施了文件管理、公民关注系统、供应商登记、合同管理和内部支持流程等流程。
运营影响
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