Fireflies.ai > 实例探究 > 利用 Fireflies 改善客户会议:BukiHQ Media 案例研究

利用 Fireflies 改善客户会议:BukiHQ Media 案例研究

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技术
  • 基础设施即服务 (IaaS) - 公共云
  • 网络与连接 - 5G
适用行业
  • 电信
用例
  • 时间敏感网络
  • 资产跟踪
关于客户
BukiHQ Media 是一家公共关系咨询公司,旨在让客户保持新闻价值和相关性。他们使用科学方法和讲故事来建立媒体联系、赢得客户并建立品牌知名度。
挑战
BukiHQ Media 面临的挑战是难以实时记录客户会议记录,这会导致公关人员和客户体验人员分心并产生压力。
解决方案
BukiHQ Media 实施的解决方案是集成由人工智能驱动的记事本 Fireflies,以提供客户会议的即时转录。这样可以更轻松地记录文档,而不会中断,并改善了会议期间的协作和焦点。
运营影响
  • The integration of Fireflies into BukiHQ Media's operations led to a significant improvement in the firm's client call management. The automated note-taking feature allowed the firm's personnel to focus on the discussion rather than being distracted by the need to jot down important points. This not only improved the quality of the meetings but also reduced the stress associated with manual note-taking. The quick provision of meeting transcriptions and the extraction of action items and key highlights further enhanced the efficiency of the firm's operations. The firm could now effectively contribute to discussions without worrying about missing out on important points. The solution also reduced the annoyance caused by asking clients to repeat themselves, thereby improving the overall client experience.

数量效益
  • Reduced time wastage in meetings by 15% by eliminating inefficiencies in meeting equipment.

  • Saved significant time by automating note-taking and eliminating the need for manual note-taking.

  • Improved efficiency by providing meeting transcriptions within a few minutes after the meeting.

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