实例探究 > Finding the final piece of the total quality management puzzle

Finding the final piece of the total quality management puzzle

公司规模
11-200
地区
  • America
国家
  • United States
产品
  • ProFicient™ Manufacturing Intelligence platform
  • InfinityQS ProFicient
  • Microsoft Access
技术栈
  • SQL-based systems
  • SPC analysis engine
  • ERP system
实施规模
  • Enterprise-wide Deployment
影响指标
  • Brand Awareness
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 分析与建模 - 实时分析
  • 应用基础设施与中间件 - 数据库管理和存储
  • 功能应用 - 企业资源规划系统 (ERP)
适用行业
  • 消费品
  • 电子产品
  • 医疗保健和医院
适用功能
  • 商业运营
  • 产品研发
  • 质量保证
用例
  • 预测性维护
  • 过程控制与优化
  • 监管合规监控
  • 远程资产管理
服务
  • 软件设计与工程服务
  • 系统集成
  • 培训
关于客户
GSI Technologies LLC is a manufacturer of functional printing and industrial graphic products. Founded in 1985 as Graphic Solutions Inc., the company provides customers with the highest levels of quality, service, and value for their markets. Located in Burr Ridge, Illinois, GSI is organized into two divisions: Functional Printing and Industrial Graphics. The Functional Printing division is a leader in the emerging space of printed electronics, while the Industrial Graphics division employs printing processes such as flexography, hot stamping, web and sheet printing, and fotofinish (photo etching) to deliver pressure-sensitive labels, aluminum nameplates, and polycarbonate panels. GSI operates one facility with 80 employees and is registered to ISO9001:2008 standards.
挑战
Always customer-focused, GSI is committed to providing the highest quality products and services. To ensure product quality and compliance, GSI relied on a homegrown Statistical Process Control (SPC) program created in Microsoft Access. The company realized that its system lacked the robust data collection and analysis capabilities needed to meet client specifications, support a fact-based decision model, and fuel continuous improvement. Rapid growth of GSI’s Functional Printing division increased the need for a new SPC solution. Functional Printing yields active products and components such as medical electrodes, sensors, antennas, and circuits. GSI had to verify that components were fully functional after printing and also demonstrate that processes complied with specific requirements. GSI’s disparate systems (e.g., CMM scales, multi-meters, Vision inspection, and document control systems) made data aggregation difficult, and delivery of Manufacturing Intelligence to the organization and its customers nearly impossible.
解决方案
In order to bring its total quality management initiatives full circle, GSI set forth numerous requirements for selecting a new SPC platform. The new platform had to: Scale to grow with the company and drive continuous improvements, Be SQL-based in order to communicate with other systems, Be able to both configure data for all the unique parts it produced and represent that data in various control charts customized to meet end-users’ needs, Assist in adherence to industry regulations, such as ISO compliance and FDA requirements. GSI selected the ProFicient™ Manufacturing Intelligence platform from InfinityQS®, the global authority on real-time Manufacturing Intelligence and enterprise quality. Powered by a centralized SPC analysis engine, InfinityQS ProFicient delivers real-time visibility at all levels of an organization, which enables GSI to proactively monitor, analyze, and report on Manufacturing Intelligence in real time to improve quality, decrease costs, and make more strategic business decisions. Before implementation, GSI enlisted the expertise of InfinityQS’s enterprise quality experts to drive buy-in and adoption of the software from the entire staff. It was vital that GSI’s employees had access to appropriate data to help them carry out their specific jobs.
运营影响
  • With InfinityQS ProFicient as an enterprise quality data repository, GSI discovered the missing piece of its total quality management puzzle. Jack Kraemer, President and COO of GSI, says, “We have made numerous investments in technology to help support our quality initiatives, and InfinityQS ProFicient allows us to bring everything together. We can now assimilate data from different systems and device locations — whether from our ERP system, document control program, or other inspection equipment — into one, centralized hub for easy analysis and decision making.”
  • The benefits of total quality management, with InfinityQS ProFicient at the center, are realized throughout all levels of the company. On the plant floor, operators and quality engineers have real-time visibility into processes, allowing a proactive approach when tests indicate a process shift toward out-of-spec. By automating data collection and assimilating information in organized charts and graphs, GSI can easily support discussions with customers and suppliers when developing new products. The data is also used to prove regulatory compliance and meet audit requirements. From a corporate standpoint, total quality management serves as a competitive differentiator, allowing GSI to enhance its brand image and uphold its reputation as a quality-minded printer.
  • However, customers are the primary beneficiaries of GSI’s total quality management initiatives. With GSI, customers have confidence that they are receiving a top quality product that meets compliance standards. As a result, GSI has reduced customer complaint rates from 2.5% to less than 0.5%.
  • The company believes that the key to realizing success with InfinityQS Proficient is working as a team to unlock its full benefits. Kathy Andersen, Director of Quality Assurance at GSI, says, “You cannot improve quality without the right people, right focus, right mindset, right tools, and right training. It is one thing to implement a tool like SPC, but to realize its benefits you must use it to its full capabilities across the organization.”
数量效益
  • Reduced customer complaint rates from 2.5% to less than 0.5%.

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