实例探究 > Fenesta brings down TAT by more than 50% with Quixy

Fenesta brings down TAT by more than 50% with Quixy

公司规模
1,000+
地区
  • Asia
国家
  • India
产品
  • Quixy Platform
技术栈
  • Workflow Automation
  • Business Process Management
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Employee Satisfaction
  • Productivity Improvements
技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 建筑与基础设施
  • 消费品
适用功能
  • 商业运营
  • 销售与市场营销
用例
  • 预测性维护
  • 过程控制与优化
  • 远程协作
服务
  • 软件设计与工程服务
  • 系统集成
关于客户
Fenesta is India's largest windows and doors brand, part of the DCM Shriram Group, which has a rich history dating back to 1889. The company is renowned for its transparent work culture and diversity. Fenesta specializes in designing uPVC and System Aluminum Windows and Doors that are tailored to withstand India's extreme climatic conditions. It is the only company in India that manufactures its uPVC blend and profiles, ensuring high-quality and durable products. With a sales and service presence in over 327 cities, Fenesta operates through 20 sales offices, 4 factories, 9 signature studios, and 178 channel partner showrooms, supported by a robust direct sales force of more than 500 executives.
挑战
Fenesta faced significant challenges in managing their sales order requests due to a manual process that was prone to errors and inefficiencies. The sales team had to handle requests through emails and reminders, leading to delays and a lack of visibility into the status of requests. This ad hoc process resulted in a turnaround time (TAT) of 3-4 days, causing frustration among sales executives and impacting customer satisfaction. The lack of a standardized workflow and control over the process further exacerbated the issue, making it difficult for salespeople to close approvals and risking customer loss.
解决方案
Fenesta collaborated with Quixy to automate their sales feasibility process. The Quixy platform was used to create a robust process plan that addressed the gaps in the existing workflow. The new system allowed sales executives to submit feasibility requests from any device, which would then follow a pre-defined workflow. Each request generated a Unique Requisition ID, enabling easy tracking and calculation of TAT. The automation provided real-time visibility into the status of requests, eliminating the need for manual follow-ups and reminders. Notifications and reminders were automated, significantly reducing the TAT and improving process control and transparency. The implementation of Quixy resulted in higher sales team satisfaction, accurate information collection, and efficient routing of requests, ensuring a streamlined and error-free process.
运营影响
  • The automation of the sales feasibility process resulted in complete control over the workflow, providing transparency for sales executives to track the status of their requests.
  • Sales team satisfaction improved as the tedious tasks of manual reminders and follow-ups were eliminated, with Quixy providing prompt notifications for pending tasks.
  • Mandatory form fields and built-in business rules ensured accurate information collection and proper routing of requests, reducing errors and improving efficiency.
  • The system enabled easy determination of Turnaround Time (TAT) and simplified audit trails, with actions logged and timestamped for accountability.
  • Real-time access to request status allowed the sales team to provide accurate information to customers quickly, enhancing customer satisfaction.
数量效益
  • The process, which previously took 3-4 days for completion, now only takes 2-3 hours, representing a significant reduction in TAT.

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