Fast Shop Automates Sales Process with SoftExpert BPM
公司规模
1,000+
地区
- America
国家
- Brazil
产品
- SoftExpert BPM
技术栈
- Business Process Management (BPM)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 零售
适用功能
- 商业运营
- 销售与市场营销
用例
- 补货预测
- 过程控制与优化
服务
- 软件设计与工程服务
- 系统集成
关于客户
Fast Shop is a prominent retail company in Brazil, operating 70 stores in state capitals and other major cities across the country. The company also has a significant online presence, with its e-commerce website attracting over 5 million visitors per month. In 2016, Fast Shop reported revenues of approximately US$ 456 million. The company is known for its wide range of consumer electronics and home appliances, catering to a diverse customer base. Fast Shop's commitment to customer satisfaction and operational efficiency has driven its continuous growth and success in the competitive retail market.
挑战
Fast Shop wanted to automate the sales process for companies (approximately 500 per month), which was done manually using Excel spreadsheets and information via email exchanges. The process involved approximately 15 employees from the sales, back office and financial areas. This created difficulties for collecting information to generate indicators and reports, as well as for the management of ongoing processes by the team and management.
解决方案
To overcome the challenges in their sales process, Fast Shop adopted SoftExpert BPM, a comprehensive solution for automation and Business Process Management. This tool enabled the implementation and automation of a macroprocess for sales to companies, which included four key processes: Customer Registration, Product Quotation, Credit Analysis, and Purchase Order. By automating these processes, Fast Shop was able to streamline operations, reduce manual intervention, and improve the accuracy and efficiency of their sales activities. The adoption of SoftExpert BPM also facilitated better data collection and reporting, allowing for more informed decision-making and enhanced management of ongoing processes.
运营影响
数量效益
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