Vonage > 实例探究 > Exponential-e Sales Academy 凭借 Vonage Contact Center for Salesforce 取得成功

Exponential-e Sales Academy 凭借 Vonage Contact Center for Salesforce 取得成功

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技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
  • 教育
适用功能
  • 销售与市场营销
用例
  • 时间敏感网络
  • 虚拟培训
服务
  • 系统集成
  • 培训
关于客户
Exponential-e 每年都会举办销售学院,以雇用和培训希望在销售领域发展的个人。他们专注于 Exponential-e 产品、潜在客户开发、推销电话、异议处理和达成交易。
挑战
Exponential-e 需要一种方法来扩展其联络中心,以满足越来越多潜在客户的需求。
解决方案
Exponential-e 为 Salesforce 实施了 Vonage 联络中心,以帮助其销售学院团队与潜在客户互动并提高工作效率。
运营影响
  • The implementation of Vonage Contact Center for Salesforce had a significant impact on Exponential-e's customer experience. The solution not only improved the productivity of the delegates in the Sales Academy but also enhanced the visibility into sales. The call recording technology improved the development and training of the sales staff, enabling them to deliver a more effective and professional call service to Exponential-e’s prospective and current customers. As a result, Exponential-e boasts an impressive 96 percent client reference ability, making it one of the most trusted providers in the industry with some of the happiest customers.
数量效益
  • Saved each team up to four hours a day
  • Dramatically increased the number of sales meetings booked
  • Improved individual performance tracking through real-time reporting

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