卓越的员工数字体验有助于提高客户洞察力和跨境协作
公司规模
Large Corporate
地区
- Europe
国家
- Netherlands
产品
- IBM WebSphere Portal 8.5
- IBM Connections
- IBM Sametime
- IBM Web Experience Factory
- IBM Web Content Manager
技术栈
- IBM WebSphere
- IBM Connections
- IBM Sametime
- IBM Web Experience Factory
- IBM Web Content Manager
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 电子产品
适用功能
- 商业运营
- 销售与市场营销
用例
- 协作机器人
- 库存管理
- 预测性维护
服务
- 云规划/设计/实施服务
- 数据科学服务
- 系统集成
关于客户
欧姆龙欧洲公司总部位于荷兰霍夫多普，业务遍及欧洲 20 多个国家。公司拥有 2,000 多名员工，主要负责母公司欧姆龙公司的销售、营销和产品分销，欧姆龙公司是工业自动化领域的全球领导者。过去，欧姆龙欧洲公司是一家跨国公司，但随着全球化的发展，客户更有可能跨国开展业务。因此，该公司需要消除地理障碍，成为一家泛欧洲组织。
挑战
欧姆龙欧洲公司是工业自动化领域的全球领导者，它面临着简化员工日常工作流程和更好地利用组织集体知识和专长的挑战。该公司被分为两个部门，由独立的销售和营销团队为许多相同的客户提供服务。部门之间更好的沟通和协作将有助于确保客户将公司视为“一个欧姆龙”。社交商业网络可以让销售人员共享有关共同客户的线索和信息，从而为所有人带来更好的机会。欧姆龙欧洲公司已经有一个基于门户技术的内联网，但它更像是一个自上而下共享公司信息的静态实体，而不是信息流和员工日常工作必不可少的动态工具。
解决方案
IBM Connections 软件嵌入 IBM WebSphere Portal 解决方案，催生出 Ozone，这是一个个性化、支持移动的内联网门户，可在业务环境中呈现应用程序、信息和社交网络。BVA 明确表示，由 IBM® Digital Experience 平台（包括 IBM WebSphere® Portal 和 IBM Connections 软件）提供的集成社交业务网络的高级门户将满足客户的未来需求。名为 Ozone 的新门户为所有应用程序、信息和人员提供了一个统一的基于角色的窗口，每个员工都需要这些应用程序、信息和人员才能获得最佳工作绩效。WebSphere Portal 软件提供了对 Web 内容和后端应用程序的单一访问点，同时根据与工作相关的需求为每个用户提供了差异化的体验。随时可用的业务功能可加快价值实现速度，而 IBM Web Experience Factory 软件可轻松开发自定义 portlet 应用程序。IBM Web Content Manager 软件通过简化门户内容的发布和管理来支持这些功能。
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