公司规模
1,000+
地区
- America
国家
- United States
产品
- Jibestream indoor mapping and location platform
- indoo.rs indoor positioning system
- Lee Health hospital app
技术栈
- iOS
- Android
实施规模
- Enterprise-wide Deployment
影响指标
- Brand Awareness
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络与连接 - WiFi
适用行业
- 医疗保健和医院
适用功能
- 设施管理
- 人力资源
用例
- 地理围栏
- 室内定位系统
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
- 系统集成
关于客户
Lee Health, formerly Lee Health Memorial, is the largest hospital operator in Southwest Florida. The not-for-profit is comprised of a network of six hospitals and more than 100 outpatient clinics. Serving more than 100,000 Southwest Florida residents, Coconut Point is the newest addition to the Lee Health family. This state-of-the-art healthcare campus features a cutting-edge outpatient facility in addition to a freestanding emergency department, the first of its kind in Lee County. With major expansion plans, Coconut Point will scale over the next three years from a 10 bed, 163,000 square foot facility to a 114 bed, 500,000 square foot health and wellness destination. Entering a new and jurisdiction in a competitive landscape, Lee Health needed a strategy that would enable them to differentiate themselves and keep pace as their infrastructure grew.
挑战
Lee Health, a large hospital operator in Southwest Florida, had just completed construction of their new facility in a high socio-economic region. Due to changing government regulations, they were having to compete for market share where they had previously held a monopoly. They knew that being able to stand out from the competition from a patient experience perspective was a key component to their success. With a focus on IT as their differentiator, Lee Health set out on a journey to develop visitor-facing technology that would provide real value to their patients. The team had already developed a hospital mobile application that incorporated patient electronic health records (EHR) and were now ready to evolve it into a purpose-driven app that leveraged indoor mapping and positioning technology. Lee Health’s first attempt at implementing wayfinding was a crash course in location-aware technologies and challenges. After having struggled with attempting to build a solution inhouse, Lee Health came to the realization that in order to successfully implementing a real-time wayfinding solution they would require an experienced mapping and positioning partner.
解决方案
Lee Health partnered with Jibestream, an indoor mapping and location platform, and indoo.rs, an indoor position solution, to develop and manage their map enabled hospital app. The app was developed for both iOS and Android by Lee Health's internal development team. The app features a MyChart patient portal with EMRs, billing information, contact information, a search directory, wayfinding, and more. Upon entering the Directions function, users are provided with the option to either navigate to the Coconut Point facility from their home or current location, or to navigate to a destination within the Coconut Point facility. The app also incorporates points of interest within the facility by showcasing art commissioned from community-based artists throughout the facility, driving additional value and revenue to the Lee Health Coconut Point facility.
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