确保平台高度可用且高度可扩展
公司规模
1,000+
地区
- America
国家
- United States
产品
- Braze CRM software
- Datadog's unified observability platform
技术栈
- Cloud-based technology
- API
- Slack
- PagerDuty
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- Software
适用功能
- 商业运营
- 销售与市场营销
用例
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Braze 是一家美国云计算公司，开发客户关系管理软件，帮助企业进行多渠道营销。其软件被 25 亿用户使用，每月处理约 15 亿条消息。该公司拥有 900 多家客户，尽管疫情肆虐，但员工人数和客户群仍在不断增长。每天，Braze 处理超过 80 亿个 API 请求，并向每月超过 24 亿活跃用户的网络发送超过 27 亿条消息。2019 年，该公司的员工人数增长了 57%，年底员工人数接近 500 人。
挑战
Braze 是一家开发客户关系管理软件的云公司，在扩展系统和解决客户支持问题方面面临挑战。该公司处理超过 80 亿个 API 请求，每天向超过 24 亿月活跃用户的网络发送超过 27 亿条消息。随着工程组织的不断发展，团队拥有不同的技术和工具来评估其应用程序的性能并扩展其系统。该组织需要一种统一的方法来确定所配置的基础设施是否适合流量、预测未来需求并调查与性能相关的问题。此外，许多技术客户支持问题直接上报给产品和 DevOps 工程团队，当问题涉及性能、正常运行时间或吞吐量时，实际上绕过了全球服务和支持团队。这导致工程部门分心，并使支持和成功部门无法快速解决客户问题。
解决方案
Braze 采用了 Datadog 的统一可观察性平台来标准化其工程团队的扩展流程，并使支持团队能够解决大多数客户问题。Datadog 可供所有技术水平的用户使用，无需大量入门或专门的查询语言。Datadog 使 Braze 的工程师能够通过仪表板、监视器以及与 Slack 和 Pagerduty 等工具的集成来观察该系统的状态，并快速识别和响应状态变化。八个产品团队中的每一个都拥有相同的标准化仪表板和监视器，这一点很重要，因为 Braze 的工程组织仍在快速发展。工程团队让面向客户的关键团队（客户成功、全球服务和支持）可以访问 Datadog，以便快速解决客户问题。
运营影响
数量效益
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