提高客户满意度和运营效率：PrePass 案例研究
技术
- 网络安全和隐私 - 身份认证管理
- 无人机 - 无人机有效负载与配件
适用行业
- 建筑物
- 运输
适用功能
- 设施管理
- 产品研发
用例
- 基础设施检查
- 库存管理
服务
- 系统集成
- 培训
关于客户
Affiliated Computer Services, Inc. (ACS) 是一家为全球商业和政府客户提供多元化业务流程外包和信息技术外包解决方案的一流提供商。这家总部位于达拉斯的财富 500 强公司成立于 1988 年，拥有 58,000 名员工，为 100 个国家/地区的客户运营提供支持。其创新解决方案之一是 PrePass，这是一种商用车辆使用的自动车辆识别 (AVI) 系统。 PrePass 拥有超过 75,000 名客户群，代表 424,000 辆车辆，每月在 29 个州的 280 个站点促成约 470 万笔旁路交易。
挑战
Affiliated Computer Services, Inc. (ACS) 开发了 PrePass，这是一种自动车辆识别 (AVI) 系统，允许商用车辆绕过指定的称重站、入境口岸设施和农业拦截设施。然而，PrePass 在维护系统可靠性和问责制方面面临着重大挑战，鉴于其对汽车运输行业以及联邦和州机构的重要性，这一点至关重要。报告系统缺陷、增强功能或系统数据请求的现有机制不一致且主观。缺乏有效的监控系统导致人们将重点放在维护系统稳定性和解决眼前的问题上，而不是创新或扩展产品组合。 PrePass 需要一种整体、自动化的方法，使他们能够跟踪缺陷、识别重复出现的产品弱点并专注于关键路径项目。
解决方案
PrePass 组建了一个跨职能项目团队来确定和实施技术解决方案。经过 60 天的时间审查七家技术供应商的产品后，PrePass 选择了 Integrify。该解决方案在三个关键领域实施：信息请求、系统缺陷和变更请求。信息请求被路由到具有主题专业知识的最低成本资源，系统缺陷被提交并路由到适当的开发和测试团队。变更请求首先发送给职能业务领导进行批准和授权，然后发送给虚拟变更控制委员会进行二级批准和优先级排序。然后将批准的变更请求发送给具有相关主题专业知识的项目团队。这种实时虚拟板使 PrePass 能够快速、负责任地响应变更请求，而不受现场会议的限制。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Energy Saving & Power Monitoring System
Recently a university in Taiwan was experiencing dramatic power usage increases due to its growing number of campus buildings and students. Aiming to analyze their power consumption and increase their power efficiency across 52 buildings, the university wanted to build a power management system utilizing web-based hardware and software. With these goals in mind, they contacted Advantech to help them develop their system and provide them with the means to save energy in the years to come.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Intelligent Building Automation System and Energy Saving Solution
One of the most difficult problems facing the world is conserving energy in buildings. However, it is not easy to have a cost-effective solution to reduce energy usage in a building. One solution for saving energy is to implement an intelligent building automation system (BAS) which can be controlled according to its schedule. In Indonesia a large university with a five floor building and 22 classrooms wanted to save the amount of energy being used.
