Fireflies.ai > 实例探究 > Fireflies 如何帮助 ZEIT 节省时间并改善客户案例研究通话

Fireflies 如何帮助 ZEIT 节省时间并改善客户案例研究通话

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用例
  • 时间敏感网络
关于客户
ZEIT 是一家深深植根于开发者体验的公司。他们制作了 Next.js(React 的多功能框架)和 ZEIT Now(部署网站的最简单方法),只需一个命令,开发人员就可以将他们的网站上线并自动为其配置世界一流的 SSL、CDN、DNS。
挑战
为了了解客户的故事,Sarup 致电客户并向他们询问问题。至关重要的是,他必须全神贯注、倾听,同时还要记下可能会分散注意力的笔记。人们正在寻找方法来消除他在通话期间做笔记的情况。让事情变得复杂的是,他使用 3 台计算机,并且他需要一个系统,无论他使用哪台计算机,都可以让他记录通话和做笔记。
解决方案
Sarup 通过使用 Fireflies 找到了解决方案,该工具可以帮助他在案例研究电话中节省时间并充分关注客户。 Fireflies 允许他自动录音和做笔记,无需手动做笔记。它还可以在多台计算机上无缝运行,允许萨鲁普从他正在使用的任何设备访问他的录音和笔记。
运营影响
  • The implementation of Fireflies has had a significant impact on the operational efficiency of ZEIT's customer case study calls. Sarup is now able to give his full attention to his customers during these calls, without the distraction of note-taking. This has led to more engaging and productive conversations, as customers no longer have to repeat information and can maintain their momentum throughout the call. The use of Fireflies has also ensured that no important details are missed out during the calls, as the tool captures all the critical points discussed. This has improved the quality of the information gathered during these calls, thereby enhancing the overall customer understanding and experience.

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