Engage the Hotel Staff with the Right Technology and Watch their Increased Satisfaction Rub Off on Your Patrons
公司规模
1,000+
地区
- America
国家
- United States
产品
- InfoGenesis POS
- InfoGenesis Flex
- rGuest Pay
- rGuest Analyze
- Eatec
技术栈
- POS Systems
- Inventory Control Systems
- Chip-and-Pin Technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 库存管理
服务
- 系统集成
- 培训
关于客户
Cypress Bayou Casino Hotel is a prominent hospitality establishment that includes a hotel, restaurants, a retail shop, and a casino. The property has been a staple in the industry, relying on legacy technology to manage its operations. However, with the increasing expectations of patrons for a mobile-friendly experience and the need for speed and convenience, the hotel recognized the necessity to upgrade its technology infrastructure. The hotel is committed to providing exceptional customer service and ensuring the satisfaction of both its patrons and staff. By adopting new technology solutions, Cypress Bayou Casino Hotel aims to enhance its operational efficiency and deliver a superior experience to its guests.
挑战
Cypress Bayou Casino Hotel faced several challenges with their legacy Point-of-Sale (POS) system. The existing POS solution was approaching its end of life, necessitating a migration to a new platform and the creation of a new database from scratch. Additionally, the vendor's recent acquisition led to a decline in local support, resulting in longer response times and less knowledgeable support agents. The changes in EMV liability also required the hotel to adopt chip-and-pin technology to enhance credit card safety and security. These factors prompted Cypress Bayou Casino Hotel to explore alternative solutions to meet the evolving demands of their patrons and ensure operational efficiency.
解决方案
Cypress Bayou Casino Hotel selected a suite of Agilysys products to address their challenges and optimize their Food and Beverage operations. The chosen solutions included InfoGenesis POS, InfoGenesis Flex, rGuest Pay, and rGuest Analyze. The deployment of InfoGenesis was the first step, replacing the existing POS system and expanding its footprint to additional venues like the concert hall. The implementation involved a three-week on-site training program facilitated by Agilysys team members, allowing the hotel staff to gain hands-on experience with the new technology. The training sessions were designed to ensure a smooth transition and capture knowledge across the various distributed components. The hotel also integrated Agilysys Eatec for enhanced inventory control and procurement management across its restaurants.
运营影响
数量效益
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