公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance
- InfiniStreamNG® (ISNG) software
- nGenius® 3400 series collectors
- nGenius Session Analyzer
- nGenius PFS Monitor
- nGenius Packet Flow Operating System
技术栈
- LTE
- Smart Data
- Packet Flow Operating Software
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 蜂窝
适用行业
- 公用事业
适用功能
- 物流运输
- 维护
用例
- 预测性维护
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
这家总部位于美国的能源公用事业公司拥有数千名员工,为数百万客户提供电力和天然气服务。他们服务的地区既包括人口密集的社区,也包括农村社区,这些社区都需要定期计费、维护和客户服务支持。对于这家市值数十亿美元的公司来说,多年来在智能电表和电线杆上的自动传感器的数字化转型方面的战略投资帮助他们在客户服务和持续供电方面保持了为自己设定的高标准。这家能源公司整个生态系统的技术改进使计费、客户服务和服务交付更加稳定、一致和高效。然而,它需要内部网络基础设施和多个供应商来支持在整个环境中运行的应用程序。
挑战
该能源公司正在实施新的私有 LTE 环境,以支持其数字化转型和关键通信服务。他们需要确保在 LTE 环境中服务投入生产后立即提供高质量的服务。多年来,维护这些数字化转型的成本也不断增加,以至于 IT 和高管领导层得出结论,实施私有长期演进 (LTE) 环境将有助于改善运行当今和未来技术进步所需的成本和服务质量。该计划包括将上述关键业务服务和功能等引入新的 LTE 基础设施。这家能源公司的 IT 人员认识到,多年来,他们一直要求其 WAN、Internet 和蜂窝服务提供商遵守严格的服务水平协议,以确保高质量地交付所有服务。
解决方案
该能源公司选择 NETSCOUT® 来提供必要的可视性,以帮助他们保护新 LTE 环境中所有应用服务的可用性和服务保证。IT 团队利用 NETSCOUT 在支持 LTE 全球供应商(无论大小)方面的丰富经验,在其未来环境中提供基于数据包的实时监控和分析。通过尽早启动该流程,该团队已经能够制定计划来获取和实施 nGeniusONE 服务保证解决方案,以实现主动的端到端监控和分析。实施将与 LTE 部署的每个部分协同进行,以确保在切换开始之前进行预生产测试以验证服务的质量交付。NETSCOUT 解决方案的关键要素包括用于认证 5100 系列数据包流交换机的 nGenius 数据包流操作软件、nGeniusONE 服务保证解决方案、nGenius 会话分析器以及无线接入网络 (RAN) 监控和故障排除。
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