NETSCOUT 可视性助力最终用户服务质量提升
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® software
- vSTREAM™ virtual appliances
- nGenius®PULSE
- nGenius 5000 series Packet Flow Switches
技术栈
- Cloud-based application monitoring
- Packet-based performance management
- Active transaction testing
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 国家安全与国防
适用功能
- 离散制造
- 物流运输
用例
- 连续排放监测系统
- 车队管理
- 预测性维护
服务
- 系统集成
- 测试与认证
关于客户
确保美国军方这一部门在全球范围内应用服务的安全性、性能和可用性，对于 IT 和安全运营团队来说是一项艰巨的任务。该军方由数十万现役人员和预备役人员以及部署在全球各地的数千名文职雇员提供支持。与这些军人和地点之间快速、畅通的通信至关重要，这一点怎么强调也不为过，尤其是考虑到美国公民的安全和保护可能处于危险之中。军方人员利用他们的联网应用程序实现多种目的，从简单的电子邮件、语音服务和视频会议（统一通信和协作 - UC&C）到企业资源规划 (ERP)，用于订购和交付所有设备、制服、食品和其他用品，这只是一些重要服务中的一小部分。鉴于这些活动的重要性，IT 和 SecOps 团队始终努力帮助向所有人提供无缝、安全的通信，无论他们身在何处。
挑战
该组织 IT 团队的首要任务是优化全球人员及其合作部门和机构所使用的应用程序、通信和网络系统的可用性、性能和安全性。这需要全面的网络和应用程序性能可视性、持续监控和自动修复流程以及安全和网络管理系统的编排。最终，这些服务可视性的关键目标和驱动因素是确保来自全球数十个地点的高质量最终用户体验。无论人员使用的是 Microsoft Office 365 (O365) 还是 Microsoft Teams、使用 HTTP 和 DNS 的 Web 和云服务，还是通过 VPN 或 Citrix 等虚拟桌面接口 (VDI) 访问数据中心，用户都期望并需要高质量、无缝的体验。
解决方案
由于全球主要地点的最终用户性能至关重要，首席技术顾问和其他 IT 人员转向他们最近部署的 NETSCOUT 解决方案来进行服务保证和性能管理。完整的解决方案包括 nGeniusONE 服务保证平台和 InfiniStreamNG (ISNG) 设备，用于通过全球网络的数据包流实时被动监控应用程序和网络性能，nGenius 数据包流交换机用于网络数据包采集、聚合和分发到 ISNG 设备和其他监控工具，以及 nGeniusPULSE 和分布式 nPoint 设备，用于持续测试和最终用户体验分析。具体与最终用户体验任务相关，nGeniusPULSE 和 2000 系列和 3000 系列 nPoint 传感器已部署在近 100 个远程位置，以测量、评估、排除故障并了解影响用户体验的问题。在每个远程位置，都实施了一系列自定义配置、计划的综合测试来评估数据中心和基于云的应用程序。这些主动测试称为业务事务测试 (BTT)，旨在跟踪和分析最终用户感受到的应用服务质量指标趋势。即使用户不活跃，测试也会持续进行，这使 IT 和 SecOps 团队能够确保在问题出现时就发现问题，有时甚至在人员知道问题存在之前就发现问题。
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