技术
- 应用基础设施与中间件 - 中间件、SDK 和库
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑与基础设施
- 金融与保险
适用功能
- 维护
- 质量保证
用例
- 库存管理
- 泄漏与洪水监测
服务
- 系统集成
- 培训
客户
未披露
关于客户
客户是一家总部位于南非的跨国共享价值保险公司。该客户通过其健康、人寿保险和投资产品为全球的保险公司和个人提供服务。
挑战
客户在为敏捷运营实施技术支持的业务转型战略方面遇到了困难。一些主要挑战包括:
- 缺乏 ITSM 流程的最佳实践
- 缺乏端到端的服务监控能力
- 没有服务可扩展性措施,也没有持续的服务可用性
- 没有跨时区的持续业务支持
- 缺乏跨人员、流程和技术的持续改进策略
- 知识管理和交接结构不当
- 全面质量管理 (TQM)
- 自动化、编排和自我修复
解决方案
Zensar 被任命为数字运营(事件管理、知识管理、事件管理)的关键咨询和实施合作伙伴。
重点是优化客户的运营(ITSM 交付)并满足服务可扩展性、服务可用性以及跨不同地区推出其行为改变平台的奖励计划的持续需求,从而改善客户体验。这导致奖励计划在美国、英国、亚洲、澳大利亚、加拿大、南美和非洲成功启动。
运营影响
数量效益
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