实例探究 > Enable delivers peace and serenity to security clients

Enable delivers peace and serenity to security clients

公司规模

11-200

地区

America

国家

United States

产品

Bitdefender Cloud Security for MSPs
NOD32

技术栈

Microsoft Hyper-V
VMware ESXi
Apple (Mac)
Linux
Microsoft Windows

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Customer Satisfaction
Productivity Improvements

技术

网络安全和隐私 - 云安全
网络安全和隐私 - 端点安全
网络安全和隐私 - 网络安全

适用行业

教育

适用功能

商业运营
设施管理

服务

云规划/设计/实施服务
网络安全服务
系统集成

关于客户

Enable Resource Group provides churches, non-profit organizations, schools, and commercial enterprises with technology services, consulting expertise, and solutions. For the church sector, Enable Resource Group offers its Ministry Enablement℠ solution that blends church management software expertise, data analytics, and a full suite of managed technology services. Headquartered in Brentwood, Tennessee, USA, Enable Resource Group employs 47 people. The company focuses on delivering peace and serenity to its clients by eliminating ransomware intrusions, expanding client offerings, and freeing staff time for paid professional work.

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挑战

Ransomware is an especially chilling security threat. Cybercriminals encrypt enterprises’ files and databases and hold them hostage unless the ransom is paid, or IT can restore the infrastructure. Previously, Enable Resource Group, a managed service provider (MSP) serving churches and other enterprises, was mitigating ransomware intrusions nearly every week for clients when it used another security solution. While Enable dodged data loss and ransom payments, restoring clients’ encrypted systems from backups was a huge burden on its staff. In addition, the previous solution’s heavy use of computing power caused workstations and servers at client sites to run slowly. Enable previously used a separate security solution, NOD32, for clients’ Apple workstations, further straining Enable’s customer support teams. Enable tested alternative solutions from several vendors, including Bitdefender, Cylance, and VIPRE. When Enable injected 200 malware infections into the test environment, Bitdefender quarantined 196 and stopped three at run time. The final instance had no impact. Enable decided to consolidate its security environment onto Bitdefender Cloud Security for MSPs.

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解决方案

Enable Resource Group uses Bitdefender Cloud Security for MSPs to provide anti-malware, antivirus, and content control security to its clients. Bitdefender Cloud Security for MSPs protects approximately 6,000 endpoints residing at customer sites supported by Enable. Endpoints include Windows and Apple workstations, physical Windows and Linux servers, and virtualized Microsoft Hyper-V and VMware ESXi servers. Enable uses Bitdefender’s multi-tenant cloud console to efficiently and centrally deliver and manage Cloud Security for MSPs. Consolidating security across diverse physical and virtualized environments rather than using separate solutions helped increase efficiency and visibility. As an MSP, Enable also valued that Bitdefender was designed for multi-tenancy, remote monitoring, and professional services automation.

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运营影响

Enable still gets calls about malware, but a lot less than before. Previously, Enable received about 18 malware-related trouble calls weekly, usually requiring up to 16 hours of remediation. Today, Enable fields approximately two calls weekly with 30 minutes of remediation needed. Altogether, malware remediation time has been reduced by 97 percent.
The biggest relief is that Enable has not had a single ransomware intrusion in nearly two years since switching to Bitdefender.
Another positive impact for both Enable and its clients has been virtually zero performance impact.
The cloud console also has contributed to increased efficiency, according to Vavra. He says, “Bitdefender’s cloud console has been great because it makes it easy to view and manage our multi-tenant infrastructure through a single pane of glass. The reporting is far more detailed and comprehensive than before as well.
Encouraged by the success of the Bitdefender project, Enable has introduced a new offering to clients, explains Vavra. “We now offer an on-site workstation security and patch management solution based on Bitdefender and our remote monitoring and management (RMM) toolset. Not only has Bitdefender helped generate a new revenue stream but it helps expand our market to include customers with limited IT staff.

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数量效益

Time devoted to malware remediation reduced by 97 percent
Ransomware intrusions dropped from nearly weekly to zero
Enable fields approximately two malware-related trouble calls weekly, down from 18
Remediation time reduced from up to 16 hours to 30 minutes per call

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