EMOD Motors 利用 DocuWare 简化订单处理
公司规模
1,000+
地区
- Europe
国家
- Germany
产品
- DocuWare Document Management System
技术栈
- AS/400 ERP System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用功能
- 离散制造
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
EMOD Motors 是一家德国家族企业，也是世界领先的电动机制造商之一。该公司专门提供定制工程解决方案。EMOD Motors 以其快速的决策能力和最先进的制造工艺而自豪。然而，该公司也认识到智能管理流程的重要性。为了满足客户的需求并保持领先地位，EMOD Motors 每天要处理一千多份新文件。该公司的部门包括中央行政、销售、采购、设计、运输、会计、工程和管理。
挑战
EMOD Motors 是一家领先的电动机制造商，其文档管理面临挑战。该公司每天必须处理一千多份新文档，导致堆积如山的纸张。必须从 ERP 系统打印出文档，然后在各个部门之间传输。当规格发生变化时，通常需要很长时间才能找到相关文档。如果文档归档不正确，则很难追踪。该公司希望引入文档管理系统 (DMS) 来减少归档和搜索时间，提高流程透明度，并确保所有部门都能快速访问信息。
解决方案
EMOD Motors 于 2019 年 3 月实施了 DocuWare 的文档管理系统 (DMS)。公司行政部门的所有工作站都配备了第二台显示器，生产部门配备了文档扫描仪。DocuWare 通过接口集成到其 AS/400 上的 ERP 系统中。这样，在 ERP 中创建的文档（例如发票、交货单或订单文件）就可以使用打印功能自动存档在中央文档池中。建立了跨部门工作流程来生成提案。收到客户询问时，员工会以书面形式记录并存储在 DocuWare 中，或者通过 Connect to Outlook 自动索引和归档。文档归档时会启动工作流程。还安装了复杂的订单处理工作流程，从客户订单开始。
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