EMC保险公司确保最佳用户体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius solution
- InfiniStream appliances
- nGenius Integrated Agent for Cisco ISR
技术栈
- Cisco 3825 ISR
- Cisco Application eXtension Platform
- NME service modules
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 网络与连接 - 网络管理和分析软件
适用功能
- 商业运营
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
关于客户
EMC 保险公司是美国 60 家最大的财产和意外保险公司之一，100 年来一直为投保人和独立保险代理人提供服务。EMC 总部位于爱荷华州得梅因，拥有 2,100 多名员工，资产超过 30 亿美元。EMC 仅通过 40 多个州的独立保险代理机构销售其产品。该公司认为，与其代理商建立紧密的合作关系对于向投保人提供卓越的个性化服务至关重要。EMC 与其他保险公司的不同之处在于其分散的运营结构，使他们能够从 16 个地区分支机构和 5 个地区服务中心提供本地化服务。这种独特的办公结构使 EMC 员工能够与投保人和代理商保持密切联系，使其代表能够通过量身定制的承保、营销、索赔和损失控制服务来微调策略、产品和定价，以满足各个地区和代理商的需求。
挑战
EMC 保险公司正在寻找一种可扩展的解决方案，以经济高效的方式将网络可视性从主园区和两个数据中心扩展到 16 个分支机构和五个服务中心。他们需要确保高质量的服务性能和对最终用户的最佳响应，同时跟上新服务和新技术的推出。该公司的核心网络业务服务包括保险单交易处理、索赔处理、图像处理、电子邮件、IP 语音 (VoIP)、视频会议和互联网。大多数索赔和交易处理应用程序都是使用 Unisys 的业务信息服务器 (BIS) 编程语言和数据库在内部编写的。这些业务关键型应用程序主要在两台 Unisys 大型机上运行，EMC 的大部分业务关键型信息都在这里处理和存储。Web 服务器提供独立代理和保单持有人与大型机之间的前端界面。
解决方案
EMC 于 2009 年成为 NetScout 客户，最初部署了 nGenius 解决方案，该解决方案带有两个 InfiniStream 设备，这些设备输入到 nGenius 分析控制台，以帮助更好地识别远程站点网络速度变慢的原因。自首次实施以来，EMC 已充分利用了 nGenius 解决方案的附加价值和用途。除了响应时间分析之外，nGenius 解决方案还帮助他们识别新出现的性能问题、加快问题解决速度并更好地优化关键服务的交付。EMC 发现分支机构员工对新应用程序响应能力的投诉意外增加。IT 运营团队在识别性能问题的来源方面面临挑战，无法准确指出最终用户遇到的降级的确切原因。他们需要确定问题是由 WAN、应用程序还是服务器引起的。为了更好地了解分支机构的应用程序服务交付情况，EMC Insurance 正在部署适用于 Cisco® 集成服务路由器的 nGenius 集成代理。
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