Elsevier Enhances Order Fulfillment with Voxware's Voice Solution
公司规模
1,000+
地区
- America
国家
- United States
产品
- Voxware VoiceLogistics Solution
- LXE Mobile Computers
- Metrologic Scanners
技术栈
- VoiceXML
- Internet Protocols
- Wearable Technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 远程监控系统
- 功能应用 - 仓库管理系统 (WMS)
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 预测性维护
- 仓库自动化
服务
- 系统集成
- 培训
关于客户
Elsevier is a leading publisher of Health Science and Technology Information, operating over 85 locations worldwide. The Linn, Missouri location is responsible for processing 100,000 orders annually. Elsevier's end customers include researchers, students, educators, and practitioners globally. To ensure accurate and timely order fulfillment, Elsevier implemented Voxware’s voice solution to enhance their operational efficiency and accuracy.
挑战
Previously, Elsevier's Linn, Missouri location was fulfilling orders using RF scanning, which had several drawbacks. The RF guns sometimes had difficulties reading labels printed on cardboard, leading to inefficiencies and errors. Workers were slowed down by the cumbersome RF units, which they had to juggle along with the products during order picking. This not only risked damaging the RF units but also made the process less efficient. Additionally, there was very little insight into productivity rates and picking errors, making it difficult for management to track and improve operations.
解决方案
Elsevier implemented Voxware’s VoiceLogistics Solution, which included mobile computers from LXE and scanners from Metrologic. The voice-driven picking system allowed workers to keep their hands free while fulfilling orders, significantly improving efficiency. The system is speaker-dependent, with a 99.9% recognition rate, ensuring high accuracy. Workers are directed through the warehouse via voice prompts that sync with the WMS in real-time. This paper-free system allows workers to voice in product codes and quantities, providing real-time updates to management. The solution also offered flexibility and compatibility with Elsevier's highly customized WMS system from Boss.
运营影响
数量效益
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