AppFolio > 实例探究 > 高程房地产和管理:通过 AppFolio 智能维护提高维护效率

高程房地产和管理:通过 AppFolio 智能维护提高维护效率

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技术
  • 功能应用 - 计算机化维护管理系统 (CMMS)
适用行业
  • 建筑物
  • 设备与机械
适用功能
  • 设施管理
  • 维护
用例
  • 库存管理
  • 时间敏感网络
关于客户
Elevation Real Estate and Management 成立于 2017 年,总部位于阿肯色州斯普林代尔,是一家物业管理公司,拥有单一、多户住宅和商业地产的混合投资组合。尽管团队规模不大,但他们管理着 800 多个单位,包括 A 级到 C 级公寓、混合用途、多户住宅、单户住宅和复式住宅。他们以向居民提供高水平的服务而闻名。该公司致力于在竞争中脱颖而出,为居民和潜在客户带来改变。他们最近推出了一项名为“CARE”的新倡议——承诺、专注、响应和参与——以表明他们对社区、邻居和业主的承诺。
挑战
Elevation Real Estate and Management 是一个小团队,管理西北地区 800 多个不同类型房产的单位,在有效处理维护请求方面面临着重大挑战。该团队无法同时出现在所有地点,而且居民的请求数量巨大。该团队需要一个强大的维护解决方案,无论何时都能及时响应居民的问题。现有系统效率低下,需要技术人员到现场排除故障,导致下班后接到大量电话。
解决方案
Elevation 转向 AppFolio Smart Maintenance,这是一款智能维护管理工具,旨在及时响应所有维护请求。收到维护请求后,系统会立即响应,确定问题的紧急程度,并进行故障排除以找出根本原因。然后派遣合适的维护团队成员来解决问题。该解决方案使居民能够准确地排除故障和分类问题,减少对现场技术人员的需求。此外,该系统支持移动设备,通过文本、电话或在线门户响应服务请求,并创建工作订单以实现团队的即时可见性。该系统与 AppFolio Property Manager 的集成提供了无中断的无缝维护工作流程。
运营影响
  • The implementation of AppFolio Smart Maintenance has significantly improved Elevation's operational efficiency. The system's ability to respond immediately to maintenance requests, determine their urgency, and troubleshoot issues has reduced the need for on-site technicians and after-hour calls. This has not only saved time but also improved the quality of service provided to residents. The system's mobile readiness and instant creation of work orders have enhanced team visibility and communication. Furthermore, the integration of Smart Maintenance into the AppFolio Property Manager has provided a seamless maintenance workflow without disruptions, allowing the team to focus on high-impact work. The company has also been able to roll out a new initiative, C.A.R.E., to further enhance its service quality and commitment to its community.
数量效益
  • Technicians save approximately 60 hours per month on troubleshooting.
  • The team saves about two hours per day, freeing up time for high-impact work such as preventive maintenance, organizing, and cleaning.
  • The implementation of Smart Maintenance has the potential to double the company's size in units and expand its reach across more of Arkansas and possibly across state lines.

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