Eggleston: Accredited Care Changes Lives
公司规模
200-1,000
地区
- America
国家
- United States
产品
- NAVEX Global’s EthicsPoint case management software
- NAVEX Global Professional Services
技术栈
- Web-based reporting mechanism
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 人力资源
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Eggleston Services is a non-profit organization that has been providing a broad array of programs and services for individuals with disabilities since 1955. The organization assists those with disabilities in obtaining meaningful work opportunities and helps them participate fully in their communities. Eggleston Services provides on-the-job training at 20 locations along with stable employment opportunities. The organization aims to help individuals gain freedom from dependence on government support. Dave Wilber serves as the Chief Operating Officer and Corporate Compliance Officer for Eggleston Services. His primary goals are to ensure the safety and security of their employees and the individuals they assist, and to maintain the facility’s accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF).
挑战
Eggleston Services, a non-profit organization providing services for individuals with disabilities, was facing challenges in tracking records against two major goals - ensuring the safety and security of their employees and the individuals they assist, and maintaining the facility’s accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF). The organization was using a cumbersome and outdated paper process for case management, which was not consistent and did not provide meaningful reports for use by senior management and outside agencies.
解决方案
To address these challenges, Eggleston Services engaged NAVEX Global Professional Services to design a system that included a simplified web-based reporting mechanism and the use of NAVEX Global’s EthicsPoint case management software. This solution was designed to meet the needs of both of Dave’s roles as a practitioner and an auditor. The solution facilitated the capture and management of critical incident reports, enabling more effective tracking of records against the organization's two major goals. The web-based reporting mechanism made it easier for employees to submit reports, leading to an increase in reported incidents and near misses. The EthicsPoint case management software helped in managing these reports and creating meaningful reports for use by senior management and outside agencies.
运营影响
数量效益
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