Ecolane's Comprehensive Software Solution Enhances MET's Paratransit Operations
公司规模
1,000+
地区
- America
国家
- United States
产品
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Advanced Ecolane Reporting System
- Ad-hoc Reporting Tool
技术栈
- Android tablets
- Web-based scheduling & dispatching software
- Turn-by-turn navigation
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 城市与自治市
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
MET is a large transportation organization that provides paratransit services to passengers. They are committed to offering reliable and efficient transportation solutions. With a significant number of passengers relying on their services, MET needed to ensure that their operations were seamless and that they could meet the demands of their customers. The organization sought to upgrade their existing software to enhance their service delivery and operational efficiency.
挑战
MET faced several challenges with their existing paratransit software. The software was inadequate and did not meet their operational needs. They required a vendor that could provide improved customer support and help them operate more efficiently. Additionally, MET aimed to streamline their internal operations and offer better service to their passengers.
解决方案
MET implemented Ecolane's DRT scheduling and dispatching software to address their challenges. This software provided a comprehensive solution for scheduling and dispatching, ensuring that trips were managed efficiently. Additionally, MET utilized Ecolane's Touch Screen MDT software with turn-by-turn navigation, which ran on Android tablets. This allowed for real-time navigation and improved communication between drivers and dispatchers. The advanced Ecolane Reporting System, along with the Ad-hoc Reporting Tool, provided MET with detailed insights and metrics, enabling them to monitor and optimize their operations continuously.
运营影响
数量效益
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